Banquet Server

StaffedUp; St. Louis (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

21c Museum Hotels is seeking an Event Server to deliver outstanding guest service during events and functions. The role requires assisting with set-up and tear-down, taking orders, serving food and beverages, and ensuring smooth operations in a fast-paced hotel environment.

Candidates should have strong English communication skills, basic math abilities, and a professional appearance. Flexibility to work nights and weekends is preferred, with opportunities to learn about the wine and spirits

Qualifications

• Strong communication skills; must be able to speak, read and understand English.
• Beverage knowledge (spirits & beer/wine) recommended.
• Basic math skills for handling payments and guest requests.
• Able to work flexible hours including nights and weekends.
• Professional appearance and demeanor.

Responsibilities

• Hands on execution of events in coordination with teammates.
• Interact with Event Captains and Event Manager to ensure excellent service.
• Set up and tear down of events per BEO and instruction.
• Provide exceptional service to all hotel/restaurant guests.
• Take orders, serve food and drinks, and clear tables as needed.
• Follow service steps for each event type.
• Demonstrate knowledge of procedures, terminology and techniques used in the B&C department.

Skills

Communication

English fluency

Math basics

Punctuality

Customer service

Job description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.

• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications:

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm