Banquet Server

21c Museum Hotel; Bentonville (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

21c Museum Hotels in Bentonville, AR seeks an Event Server to join our hospitality team. You will contribute to memorable events by greeting guests, taking orders, and delivering food and beverages with precision.

The role emphasizes superb customer service, knowledge of our menus, and collaboration with Event Captains and Managers to ensure flawless event execution across hotel and restaurant settings.

Qualifications

• Basic math skills are required.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits, beer, wine; Bourbon preferred).

Responsibilities

• Hands-on event execution alongside B&C teammates.
• Interacts with Event Captains and Event Manager to ensure service quality.
• Sets up and tears down events per BEO, Req sheet, and Captain.
• Delivers excellent customer service to all hotel guests.
• Takes orders, serves food/drinks, and clears tables as needed.
• Follows the official event service steps for each event type.
• Knowledge of B&C procedures, terminology and techniques.
• Knowledge of ingredients for all food and beverage items offered.
• Knows hours, features, and services of 21c Museum Hotels.
• Maintains a positive, proactive attitude in any situation.
• Works well in teams for large events and independently for small ones.
• Reports on time and ready for scheduled shifts.

Skills

Basic math skills

Strong communication skills

Clean and professional appearance

Enthusiasm for 21c Museum Hotels

Beverage knowledge

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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