Banquet Server AM

21c Museum Hotels; Durham (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks an Event Server dedicated to delivering excellent service for events and banquets. You will take guest orders, assist with setup and teardown, and maintain attentive service throughout functions.

Our team requires flexible hours, strong English communication, and a positive, proactive attitude. Beverage knowledge and courteous presentation help you shine in this role with the B&C department.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Responsibilities

• Hands on execution of event while working with other B&C teammates.
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Punctuality

Job description

Job Description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities

• Hands on execution of event while working with other B&C teammates




• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.




• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.




• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.




• Takes orders from guests, serves food and drinks, and clears tables as necessary.




• Follows the steps of service for each specific type of event.




• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.




• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.




• Knows hours, features and services offered by 21c Museum Hotels.




• Demonstrates a positive, proactive and motivated attitude in any situation.




• Able to work in a team for large events and solo for smaller meetings.




• Reports to work on time and ready to work scheduled shift.

Qualifications

• Able to work flexible hours (nights, weekends).


• Responsible, dependable, punctual.


• Basic math skills.


• Strong communication skills; must be able to speak, read and understand English.


• Clean and professional appearance.


• Demonstrates enthusiasm for all things 21c.


• Beverage knowledge (spirits & beer/wine/especially Bourbon).


• Must pass a background check.

Physical Requirements

• Must be able to carry full cocktail tray comfortably.


• Must be able to stand and walk for long periods of time


• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm