BANQUET SERVER

Hollywood Casino Aurora; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Banquet Server role at PENN Entertainment in Aurora, IL offers a dynamic hospitality environment with event-focused service. You’ll set up banquet spaces, interact professionally with guests, and ensure timely service during functions, while maintaining high standards of cleanliness and safety.

Applicants should have a high school diploma or equivalent, prior banquet/restaurant experience preferred, and may need gaming licenses.

Qualifications

• High school diploma or equivalent.
• Previous banquet, restaurant, or hospitality experience preferred.
• Must obtain and maintain any required gaming license (if applicable).
• Food Handler and/or BASSET certification (as required by state/local law).

Responsibilities

• Provide friendly, courteous, and professional service to all guests.
• Set up banquet rooms according to event orders (BEOs), including tables, chairs, linens, place settings, staging, and décor.
• Serve food and beverages in accordance with established service standards.
• Maintain knowledge of menu items, preparation methods, and beverage offerings.
• Ensure proper handling of food in compliance with health and safety standards.
• Monitor guest needs and respond promptly to requests.
• Assist with buffet setup, replenishment, and breakdown.
• Clear tables efficiently and reset as needed.
• Maintain cleanliness of banquet areas before, during, and after events.
• Break down rooms and properly store equipment following events.
• Work collaboratively with culinary, beverage, and event staff to ensure seamless service.
• Follow all company policies, safety regulations, and alcohol service guidelines.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Summary

The Banquet Server is responsible for providing exceptional food and beverage service during banquet and event functions. This role ensures proper event setup, professional guest interaction, timely service execution, and post-event breakdown in accordance with company standards.

• Provide friendly, courteous, and professional service to all guests.
• Set up banquet rooms according to event orders (BEOs), including tables, chairs, linens, place settings, staging, and décor.
• Serve food and beverages in accordance with established service standards.
• Maintain knowledge of menu items, preparation methods, and beverage offerings.
• Ensure proper handling of food in compliance with health and safety standards.
• Monitor guest needs and respond promptly to requests.
• Assist with buffet setup, replenishment, and breakdown.
• Clear tables efficiently and reset as needed.
• Maintain cleanliness of banquet areas before, during, and after events.
• Break down rooms and properly store equipment following events.
• Work collaboratively with culinary, beverage, and event staff to ensure seamless service.
• Follow all company policies, safety regulations, and alcohol service guidelines.

BRING US YOUR BEST.

• High school diploma or equivalent.
• Previous banquet, restaurant, or hospitality experience preferred.
• Must obtain and maintain any required gaming license (if applicable).
• Food Handler and/or BASSET certification (as required by state/local law).
• Ability to work flexible hours including evenings, weekends, and holidays.
• Standing and walking for long periods.
• Lifting, bending, pushing, and pulling banquet equipment.
• Exposure to varying noise levels and crowded environments.
• Ability to lift and carry up to 30–50 pounds.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

Starting at $15 per hour, plus tips