Banquet Operations Leader – High-Profile Events

The Westin Chattanooga; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Westin Chattanooga is seeking a hands-on Banquet Manager who leads from the front. You'll run a department of 20-50 team members—captains, servers, bartenders, and setup crew—but this isn't a role you'll do from behind a desk.

When the schedule is light, you're working as a captain or server. When business is busy, you're the face of high-profile events, making sure clients feel taken care of and your team has what they need to execute flawlessly.

Qualifications

• Deep knowledge of banquet operations and best practices.
• Hands-on leadership and problem-solving mindset.
• Ability to manage events from setup to breakdown with attention to detail.
• Excellent communication with clients and staff in high-pressure moments.
• Willingness to work events alongside the team and flexible scheduling.
• Experience leading teams of captains, servers, bartenders, and setup crew.

Responsibilities

• Lead execution of banquets from setup through breakdown, being the point person for clients.
• Fine-tune operational systems and processes for efficiency and consistency.
• Coach captains and staff to execute events with confidence and quality.
• Handle client escalations professionally and maintain guest satisfaction.
• Monitor budgets, labor costs, and ensure accurate billing and revenues.
• Collaborate with culinary, event managers, and sales teams to deliver memorable events.
• Maintain compliance with health laws, ABC rules, and inventory controls.
• Prepare pre-shift briefings and ensure team readiness for events.

Skills

Banquet operations expertise

Problem solving

Execution and detail orientation

Calm under pressure

Strong communication

Flexible schedule

Team leadership

Operational efficiency

Guest service excellence

Job description

The Westin Chattanooga is seeking a hands-on Banquet Manager who leads from the front. You'll run a department of 20-50 team members—captains, servers, bartenders, and setup crew—but this isn't a role you'll do from behind a desk.

When the schedule is light, you're working as a captain or server. When business is busy, you're the face of high-profile events, making sure clients feel taken care of and your team has what they need to execute flawlessly.