Banquet Operations Lead | Elevate Events & Guest Experience

Westin Hotels & Resorts; Kansas City (MO); On-site; USD 64,890 - 84,000; Full time

Job summary

The Westin Hotels & Resorts in Kansas City seeks a Banquet Manager to lead the banquet team, ensure top-tier service, and uphold financial and operational standards for events. You will coordinate supplies, staffing, and safety procedures to deliver successful functions.

Responsibilities include directing shifts, maintaining guest satisfaction, and building relationships with groups to drive repeat business. This is a management role with a focus on performance and continuous improvement.

Qualifications

• High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates the banquet team to provide high-quality service according to requirements and standards.
• Manage supply needs for the department (china, glass, silver, buffets, props) and inventory controls.
• Schedule banquet service staff to forecast service standards and maximize profits.
• Lead shifts and actively participate in the servicing of events.
• Communicate and enforce safety procedures and departmental policies.
• Develop relationships with groups to retain business and drive growth.
• Monitor guest feedback and address issues to improve satisfaction.

Skills

Event management

Team leadership

Customer service

Education

High school diploma or GED

Job description

The Westin Hotels & Resorts in Kansas City seeks a Banquet Manager to lead the banquet team, ensure top-tier service, and uphold financial and operational standards for events. You will coordinate supplies, staffing, and safety procedures to deliver successful functions.

Responsibilities include directing shifts, maintaining guest satisfaction, and building relationships with groups to drive repeat business. This is a management role with a focus on performance and continuous improvement.