Banquet Operations Lead: Weddings, Meetings & Events

Wyndham Garden - York; York (York County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off/Vacation Time

Holiday Pay

Job summary

Wyndham Garden - York seeks a banquet manager to lead banquet operations and ensure exceptional guest experiences during weddings, meetings, conferences, and special events. You will plan, coordinate, and execute events, working closely with Sales, Catering, Kitchen, and service teams, while maintaining high standards of service.

The role requires strong leadership, staff development, and the ability to manage multiple events and priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Hospitality or hotel management studies preferred.
• Experience in banquet operations or food & beverage management.
• Ability to supervise, train, and develop restaurant staff.

Responsibilities

• Oversee all banquet operations, including weddings, meetings, conferences, banquets, and other special events.
• Plan, coordinate, and execute banquet events to ensure guest experiences and smooth operations.
• Review banquet event orders, contracts, timelines, floor plans, menus, and setup requirements.
• Coordinate with Sales, Catering, Kitchen, Bartenders, Banquet Captains, Banquet Servers, Setup Staff, and other hotel departments to ensure event execution.
• Hire, train, schedule, supervise, and evaluate banquet staff to maintain a professional, service-oriented team.
• Develop staff schedules and assign responsibilities based on event needs, staffing levels, and business demands.
• Conduct pre-event meetings to review event specifications, staffing assignments, service expectations, timelines, and special guest requests.
• Oversee the setup, service, and breakdown of banquet rooms and event spaces in accordance with event specifications and hotel standards.
• Monitor food and beverage service to ensure quality, presentation, timing, and service standards meet guest expectations.
• Maintain a strong presence during events to oversee operations, support staff, and address guest needs or concerns.
• Resolve guest complaints and service issues promptly and professionally, involving hotel management when appropriate.
• Monitor banquet inventory, equipment, linens, supplies, and other operational resources to ensure availability and proper use.
• Assist with ordering supplies, controlling costs, minimizing waste, and maintaining appropriate inventory levels.
• Monitor labor costs, staffing efficiency, and operational expenses while maintaining high standards of service.
• Ensure banquet rooms, storage areas, service stations, and event spaces remain clean, organized, and properly maintained.
• Enforce food safety, sanitation, workplace safety, and hotel operating standards.
• Conduct inspections before and after events to ensure spaces are properly prepared, cleaned, and restored.
• Communicate maintenance concerns, damaged or missing equipment, supply shortages, and other operational issues to management.
• Collaborate with Sales and Catering to review upcoming events, communicate client expectations, and ensure event details are accurately implemented.
• Monitor guest feedback and identify opportunities to improve banquet operations, service quality, and overall guest satisfaction.
• Maintain accurate event records, staffing information, and other operational documentation as required.
• Maintain a professional appearance and positive attitude while representing the hotel.
• Maintain consistent attendance and punctuality.
• Lead by example and consistently demonstrate Gulph Creek Hotels' values and commitment to exceptional guest service.
• Adhere to all company policies and procedures.
• Perform additional duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Time management

Multi-tasking

Education

High School Diploma

Hospitality education

Tools

Scheduling software

Hotel systems

Job description

Wyndham Garden - York seeks a banquet manager to lead banquet operations and ensure exceptional guest experiences during weddings, meetings, conferences, and special events. You will plan, coordinate, and execute events, working closely with Sales, Catering, Kitchen, and service teams, while maintaining high standards of service.

The role requires strong leadership, staff development, and the ability to manage multiple events and priorities in a fast-paced environment.