Banquet Manager

Wyndham Garden - York; York (York County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off/Vacation Time

Holiday Pay

Job summary

Wyndham Garden - York seeks a banquet manager to lead banquet operations and ensure exceptional guest experiences during weddings, meetings, conferences, and special events. You will plan, coordinate, and execute events, working closely with Sales, Catering, Kitchen, and service teams, while maintaining high standards of service.

The role requires strong leadership, staff development, and the ability to manage multiple events and priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Hospitality or hotel management studies preferred.
• Experience in banquet operations or food & beverage management.
• Ability to supervise, train, and develop restaurant staff.

Responsibilities

• Oversee all banquet operations, including weddings, meetings, conferences, banquets, and other special events.
• Plan, coordinate, and execute banquet events to ensure guest experiences and smooth operations.
• Review banquet event orders, contracts, timelines, floor plans, menus, and setup requirements.
• Coordinate with Sales, Catering, Kitchen, Bartenders, Banquet Captains, Banquet Servers, Setup Staff, and other hotel departments to ensure event execution.
• Hire, train, schedule, supervise, and evaluate banquet staff to maintain a professional, service-oriented team.
• Develop staff schedules and assign responsibilities based on event needs, staffing levels, and business demands.
• Conduct pre-event meetings to review event specifications, staffing assignments, service expectations, timelines, and special guest requests.
• Oversee the setup, service, and breakdown of banquet rooms and event spaces in accordance with event specifications and hotel standards.
• Monitor food and beverage service to ensure quality, presentation, timing, and service standards meet guest expectations.
• Maintain a strong presence during events to oversee operations, support staff, and address guest needs or concerns.
• Resolve guest complaints and service issues promptly and professionally, involving hotel management when appropriate.
• Monitor banquet inventory, equipment, linens, supplies, and other operational resources to ensure availability and proper use.
• Assist with ordering supplies, controlling costs, minimizing waste, and maintaining appropriate inventory levels.
• Monitor labor costs, staffing efficiency, and operational expenses while maintaining high standards of service.
• Ensure banquet rooms, storage areas, service stations, and event spaces remain clean, organized, and properly maintained.
• Enforce food safety, sanitation, workplace safety, and hotel operating standards.
• Conduct inspections before and after events to ensure spaces are properly prepared, cleaned, and restored.
• Communicate maintenance concerns, damaged or missing equipment, supply shortages, and other operational issues to management.
• Collaborate with Sales and Catering to review upcoming events, communicate client expectations, and ensure event details are accurately implemented.
• Monitor guest feedback and identify opportunities to improve banquet operations, service quality, and overall guest satisfaction.
• Maintain accurate event records, staffing information, and other operational documentation as required.
• Maintain a professional appearance and positive attitude while representing the hotel.
• Maintain consistent attendance and punctuality.
• Lead by example and consistently demonstrate Gulph Creek Hotels' values and commitment to exceptional guest service.
• Adhere to all company policies and procedures.
• Perform additional duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Time management

Multi-tasking

Education

High School Diploma

Hospitality education

Tools

Scheduling software

Hotel systems

Job description

We are seeking a professional, dependable, and results-driven individual to join our team as a Banquet Manager at the Wyndham Garden located in York, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, professionalism, and growth.

WHY WORK WITH US?

Competitive Pay

Paid Time Off/Vacation Time

Holiday Pay

KEY RESPONSIBILITIES

Oversee all banquet operations, including weddings, meetings, conferences, banquets, and other special events.

Plan, coordinate, and execute banquet events to ensure exceptional guest experiences and smooth operations.

Review banquet event orders, contracts, timelines, floor plans, menus, and setup requirements to ensure all event details are communicated and executed accurately.

Coordinate with Sales, Catering, Kitchen, Bartenders, Banquet Captains, Banquet Servers, Setup Staff, and other hotel departments to ensure successful event execution.

Hire, train, schedule, supervise, and evaluate banquet staff to maintain a professional, service-oriented team.

Provide leadership, direction, coaching, and ongoing support to Banquet Captains, Servers, Setup Staff, and other banquet team members.

Develop staff schedules and assign responsibilities based on event needs, staffing levels, and business demands.

Conduct pre-event meetings to review event specifications, staffing assignments, service expectations, timelines, and special guest requests.

Oversee the setup, service, and breakdown of banquet rooms and event spaces in accordance with event specifications and hotel standards.

Ensure tables, chairs, linens, place settings, food stations, beverage stations, bars, and other event areas are properly arranged and maintained.

Monitor food and beverage service to ensure quality, presentation, timing, and service standards meet guest expectations.

Ensure events remain on schedule and coordinate adjustments when changes or unexpected situations arise.

Maintain a strong presence during events to oversee operations, support staff, and address guest needs or concerns.

Resolve guest complaints and service issues promptly and professionally, involving hotel management when appropriate.

Monitor banquet inventory, equipment, linens, supplies, and other operational resources to ensure availability and proper use.

Assist with ordering supplies, controlling costs, minimizing waste, and maintaining appropriate inventory levels.

Monitor labor costs, staffing efficiency, and operational expenses while maintaining high standards of service.

Ensure banquet rooms, storage areas, service stations, and event spaces remain clean, organized, and properly maintained.

Enforce food safety, sanitation, workplace safety, and hotel operating standards.

Conduct inspections before and after events to ensure spaces are properly prepared, cleaned, and restored.

Communicate maintenance concerns, damaged or missing equipment, supply shortages, and other operational issues to management.

Collaborate with Sales and Catering to review upcoming events, communicate client expectations, and ensure event details are accurately implemented.

Monitor guest feedback and identify opportunities to improve banquet operations, service quality, and overall guest satisfaction.

Maintain accurate event records, staffing information, and other operational documentation as required.

Maintain a professional appearance and positive attitude while representing the hotel.

Maintain consistent attendance and punctuality.

Lead by example and consistently demonstrate Gulph Creek Hotels' values and commitment to exceptional guest service.

Adhere to all company policies and procedures.

Perform additional duties as assigned.

QUALIFICATIONS

High School Diploma or equivalent required; additional education in hospitality, hotel management, or a related field preferred.

Previous experience in banquet operations, hotel food and beverage, catering, restaurant management, or event management required.

Previous experience as a Banquet Manager, Banquet Captain, Food and Beverage Supervisor, or in a similar leadership role preferred.

Demonstrated experience supervising, training, and developing team members.

Strong understanding of banquet operations, event planning, food and beverage service, staffing, and event execution.

Experience reviewing banquet event orders, managing event timelines, and coordinating multiple events preferred.

Basic understanding of labor management, inventory control, and operational cost management.

Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and varying event schedules.

Ability to manage multiple priorities and maintain high service standards in a fast-paced environment.

Ability to work independently and collaboratively with hotel leadership and other departments.

SKILLS & ABILITIES

Strong leadership, supervisory, and team-management skills.

Excellent customer service and interpersonal skills.

Strong verbal and written communication skills.

Excellent organizational, planning, and time-management skills.

Ability to delegate responsibilities, establish priorities, and hold team members accountable.

Strong problem-solving, decision-making, and conflict-resolution skills.

Ability to manage multiple events and competing priorities simultaneously.

Strong attention to detail and ability to follow event specifications, contracts, and timelines.

Ability to remain calm, professional, and composed when handling unexpected situations or last-minute changes.

Ability to motivate, coach, and develop employees while promoting teamwork and accountability.

Ability to build positive working relationships with guests, clients, employees, vendors, and hotel management.

Ability to read and interpret banquet event orders, floor plans, schedules, and other event documentation.

Basic computer skills and ability to use scheduling, email, and other hotel systems.

Ability to identify opportunities to improve operational efficiency, service quality, and guest satisfaction.

Ability to work effectively with guests and team members from diverse backgrounds.

PHYSICAL REQUIREMENTS

Regularly stand and walk for extended periods.

Frequently lift, carry, push, and pull tables, chairs, carts, equipment, and banquet supplies.

Ability to lift and carry linens, boxes, supplies, food service items, and other materials as needed.

Frequently bend, kneel, crouch, reach, and move throughout banquet and event spaces.

Frequently use hands and fingers to handle equipment, dishes, glassware, linens, and other supplies.

Ability to safely move and position banquet equipment and furniture.

Ability to work in a fast-paced environment for extended periods.

Ability to remain on feet and actively perform job duties throughout the shift.

Ability to safely handle banquet equipment, cleaning products, food service items, and other materials.

Join our team and lead exceptional banquet operations while creating memorable experiences for our guests at every event!