Banquet Server

Wyndham Garden - York; York (York County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Wyndham Garden York is seeking a guest-oriented Banquet Server to join our team for weddings, meetings and other events. You will greet guests, serve food and beverages, and help maintain setup and breakdown of banquet spaces.

This role requires professionalism, teamwork, and the ability to work flexible schedules including evenings and weekends, delivering memorable guest experiences at every event.

Qualifications

• Prior banquet/restaurant/hospitality experience preferred.
• Able to work flexible hours including evenings and weekends.
• Maintain professional appearance and service standards.

Responsibilities

• Welcome guests in a friendly, professional manner.
• Serve food and beverages during weddings and events.
• Assist with setup and breakdown of banquet spaces and equipment.
• Maintain knowledge of event menus and special requests.
• Communicate guest needs and inquiries to event staff.
• Ensure sanitation, safety, and cleanliness throughout events.

Skills

Guest service

Communication

Teamwork

Multitasking

Food safety

Professionalism

Education

High School Diploma or equivalent

Job description

We are seeking a guest-oriented, friendly, and dependable individual to join our team as a Banquet Server at the Wyndham Garden located in York, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, professionalism, and growth.

KEY RESPONSIBILITIES

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Provide exceptional guest service and create a welcoming and enjoyable experience during weddings, meetings, banquets, conferences, and other special events.
• Assist with setting up banquet rooms and event spaces according to event specifications, including tables, chairs, linens, place settings, food stations, and other equipment.
• Prepare dining and service areas before events to ensure all necessary supplies and equipment are available and properly arranged.
• Serve food and beverages to guests in a professional and timely manner.
• Assist with plated meals, buffets, food stations, cocktail receptions, and other banquet-style service.
• Maintain knowledge of event menus, food and beverage offerings, ingredients, and special requests.
• Communicate effectively with guests and respond to questions regarding menu items and event services.
• Monitor guest needs throughout the event and provide attentive, courteous, and prompt service.
• Refill beverages, clear dishes, and maintain tables and service areas throughout the event.
• Work closely with the Banquet Captain, Banquet Manager, Kitchen Staff, Bartenders, Management, and other team members to ensure smooth event service.
• Communicate guest requests, special accommodations, and concerns to the appropriate team member or manager.
• Maintain clean, organized, and properly stocked service areas throughout the event.
• Follow proper food handling, sanitation, and safety procedures at all times.
• Handle food, beverages, dishes, glassware, and service equipment safely and appropriately.
• Assist with maintaining buffet stations, beverage stations, and other food service areas as needed.
• Monitor event spaces to ensure guests have a clean, safe, and enjoyable environment.
• Assist with clearing tables, removing dishes and trash, and maintaining the cleanliness of the event space throughout and after the event.
• Assist with breaking down banquet rooms and event spaces after events, including removing linens, dishes, glassware, equipment, and other supplies.
• Assist with returning tables, chairs, equipment, and supplies to designated storage areas.
• Maintain a professional appearance and positive attitude throughout each event.
• Maintain consistent attendance and punctuality.
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions.
• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent preferred.
• Previous banquet, restaurant, hotel, hospitality, or customer service experience preferred.
• Previous experience in a banquet, event, restaurant, or hotel environment is preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and varying event schedules.
• Ability to work independently and effectively as part of a team.
• Ability to follow directions and work efficiently in a fast-paced environment.

SKILLS & ABILITIES

• Strong customer service and interpersonal skills.
• Excellent communication and listening skills.
• Ability to remain friendly, professional, and composed in a fast-paced event environment.
• Strong attention to detail and ability to follow event specifications.
• Ability to multitask and prioritize responsibilities during busy events.
• Ability to work efficiently while maintaining a high level of guest service.
• Ability to communicate effectively with guests and team members.
• Strong teamwork and collaboration skills.
• Ability to handle guest questions and concerns professionally and appropriately.
• Ability to work effectively with guests and team members from diverse backgrounds.
• Strong organizational and time-management skills.
• Ability to follow food safety, sanitation, and hotel service standards.

PHYSICAL REQUIREMENTS

• Regularly stand and walk for extended periods.
• Frequently use hands and fingers to carry dishes, glassware, trays, utensils, and other service items.
• Frequently reach with hands and arms.
• Occasionally bend, kneel, crouch, and reach to retrieve supplies or equipment.
• Ability to lift and carry trays, dishes, beverage containers, boxes, linens, and other banquet supplies as needed.
• Ability to lift, carry, push, and pull tables, chairs, carts, equipment, and supplies.
• Ability to safely handle dishes, glassware, food service equipment, cleaning products, and other materials.
• Ability to work in a fast-paced environment for extended periods.
• Ability to remain on feet and actively perform job duties throughout the shift.

Join our team and help us create memorable experiences for our guests at every event!