Banquet Operations Lead — Guest Experience & Growth

Renaissance Hotels; Orlando (FL); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels in Orlando, FL is seeking an experienced Banquet Operations Manager to direct and motivate our banquet team, ensuring high-quality service and adherence to standards for large events. You will monitor financial and administrative responsibilities, forecast needs, and lead initiatives to improve guest satisfaction.

The role focuses on coordinating banquets, maintaining sanitation, managing inventories, and fostering strong relationships with groups to drive repeat business.

Qualifications

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates the banquet team to deliver high quality service.
• Manage and forecast service standards, schedules, and staffing to maximize guest satisfaction and profits.
• Oversee sanitation, inventories, and equipment maintenance to support events.
• Lead monthly meetings and coordinate with kitchen and service teams.
• Resolve guest issues and ensure consistent guest satisfaction across events.

Skills

Team leadership

Customer service

Communication

Education

High school diploma or GED; 2 years experience in event management/food & beverage

Job description

Renaissance Hotels in Orlando, FL is seeking an experienced Banquet Operations Manager to direct and motivate our banquet team, ensuring high-quality service and adherence to standards for large events. You will monitor financial and administrative responsibilities, forecast needs, and lead initiatives to improve guest satisfaction.

The role focuses on coordinating banquets, maintaining sanitation, managing inventories, and fostering strong relationships with groups to drive repeat business.