Banquet Operations Lead

Socket.dev; Fort Worth (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Marriott International's Renaissance Hotels division seeks an entry-level banquet manager to assist in leading banquet staff and execute events per requirements and standards. You will help develop and direct the team to provide consistent, high-quality service.

The role focuses on supporting department operations, inventory management, and delivering exceptional guest experiences, while adhering to SOPs and safety procedures across events.

Qualifications

• High school diploma or GED is required; 2 years of experience in event management, food and beverage, or related area preferred.

Responsibilities

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Education

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Job description

Marriott International's Renaissance Hotels division seeks an entry-level banquet manager to assist in leading banquet staff and execute events per requirements and standards. You will help develop and direct the team to provide consistent, high-quality service.

The role focuses on supporting department operations, inventory management, and delivering exceptional guest experiences, while adhering to SOPs and safety procedures across events.