Banquet Operations Lead — Guest Experience & Events

Aperture Hotels; Columbus (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Aperture Hotels is seeking a Banquet Captain to oversee banquet and catering events, ensuring guest satisfaction and smooth operations. You will supervise staff, coordinate with the kitchen and other hotel departments, and ensure all event details follow the BEO and guest expectations.

This role requires leadership, attention to detail, and a strong commitment to hospitality standards, with responsibilities spanning setup, service, and post-event duties to consistently deliver exceptional

Qualifications

• Experience in banquet service and supervising staff.
• Ability to coordinate with kitchen and hotel departments.
• Commitment to guest service and hospitality standards.

Responsibilities

• Supervise banquet servers and setup staff before, during, and after events.
• Review Banquet Event Orders (BEOs) and ensure specifications are executed.
• Conduct pre-shift meetings to review event details, service expectations, and staff assignments.
• Coordinate with kitchen, sales, housekeeping, engineering, and front desk for seamless events.
• Inspect banquet rooms to verify setup, cleanliness, décor, A/V equipment, and table arrangements.
• Ensure food and beverages are served per hotel standards and health regulations.
• Monitor service and resolve guest concerns or special requests.
• Train, coach, and mentor banquet team members on service standards and procedures.
• Maintain and store banquet equipment, linens, china, glassware, and silverware.
• Complete post-event inspections and reset rooms as needed.
• Ensure compliance with hotel policies and safety standards.

Skills

Staff supervision

Event coordination

BEO compliance

Communication

Food safety

Job description

Aperture Hotels is seeking a Banquet Captain to oversee banquet and catering events, ensuring guest satisfaction and smooth operations. You will supervise staff, coordinate with the kitchen and other hotel departments, and ensure all event details follow the BEO and guest expectations.

This role requires leadership, attention to detail, and a strong commitment to hospitality standards, with responsibilities spanning setup, service, and post-event duties to consistently deliver exceptional