Banquet Captain

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts seeks a Banquet Captain to lead banquet staff, coordinate event execution, and ensure guest satisfaction for Newark-area functions. You will review BEOs, supervise service setup, and act as the liaison with clients to address requests during events.

The role emphasizes strong leadership, F&B knowledge, and excellent communication to uphold high service standards in a fast-paced hotel environment.

Qualifications

• Experience in hotel banquet food & beverage service.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Ability to read and understand Banquet Event Orders (BEOs).
• Knowledge of F&B service standards and etiquette.
• Ability to stand and walk for extended periods.

Responsibilities

• Oversee banquet staff during events to ensure high-quality service.
• Lead planning and execution of receptions, luncheons, and galas.
• Ensure table settings and room setups meet BEO standards.
• Greet clients and guests, addressing requests promptly.
• Coordinate with catering office on BEO changes and event flow.
• Review BEOs for accuracy and proper staffing.
• Process banquet checks and recap daily payments.
• Maintain safety and cleanliness across banquet spaces.

Skills

Leadership

Coaching

Customer service

BEO literacy

Food & beverage service

Stamina

Certifications

Job description

The Banquet Captain oversees banquet functions by leading staff, ensuring smooth event execution, managing client needs, and supervising food and beverage service and setup/breakdown. Key responsibilities include reviewing Banquet Event Orders (BEOs), coordinating staff and set‑ups, ensuring guest satisfaction, processing payments, and maintaining a safe, clean environment to deliver high‑quality guest experiences.

Responsibilities

Event Leadership & Execution

• Supervise banquet staff during events, ensuring efficient and high‑quality food and beverage service.
• Lead the planning, organization, and execution of various events like receptions, luncheons, and galas.
• Ensure table settings, room set‑ups, and service stations meet BEO and company standards.

Client & Guest Interaction

• Act as a liaison, greeting clients and guests and promptly responding to their requests.
• Communicate BEO changes to the catering office and other affected departments.
• Ensure guest satisfaction by monitoring meal service and addressing any concerns.

Staff & Operations Management

• Review and interpret Banquet Event Orders (BEOs) to ensure accuracy and proper event flow.
• Coordinate with banquet staff on set‑ups, service, and break‑down schedules.
• Verify and adjust staffing levels for upcoming functions.
• Provide coaching and counseling to staff, and administer disciplinary action when necessary.

Financial & Administrative Duties

• Process banquet checks accurately for client payments.
• Recap daily banquet checks and submit them to Night Audit.

Safety & Cleanliness

• Maintain cleanliness and organization in all banquet areas and public spaces.
• Oversee the safe set‑up and break‑down of functions to prevent accidents.
• Report any unsafe conditions and adhere to all safety procedures.

Required Skills & Experience

• Experience in hotel banquet food and beverage service.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• Ability to read and understand Banquet Event Orders.
• Knowledge of food and beverage service standards, etiquette, and basic preparations.
• Ability to stand and walk for extended periods in a fast‑paced environment.
• Relevant certifications, such as Food Handler and Alcohol Service, are often required.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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