Banquet Operations Lead — Guest Experience Champion

The Clubs of Kingwood; Southlake (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement savings plan

Job summary

Invited in Southlake, TX seeks a Banquet Supervisor to oversee all aspects of banquet operations, ensuring smooth event execution and exceptional member and guest experiences. You will manage setup, service, and breakdown, coordinate staffing, and enforce safety and service guidelines while interacting with members and team.

Responsibilities include recruiting and developing banquet staff, delivering training, reviewing BEOs, ensuring timely service, handling post-event feedback and payments,

Qualifications

• A high school diploma or equivalent.
• A minimum of 2 years of experience in the restaurant, banquet, or club-related field within the food & beverage industry.

Responsibilities

• Recruit, develop, and performance manage banquet service personnel according to club procedures.
• Implement and facilitate training programs, including service training, to maintain well-trained staff in-line with Invited service standards.
• Communicate with the Event Sales Director during event preparation to ensure proper staffing and seamless execution of private functions.
• Review banquet event orders (BEOs) and daily logs to understand function details, ensuring room setups correspond with function sheets and making necessary adjustments as required.
• Oversee the timely service of food and beverages, ensuring adherence to Invited standards of service and quality.
• Monitor events to ensure food is served on time, communicate with the event host post-event to confirm their satisfaction, and collect payment, completing necessary accounting paperwork.
• Manage room breakdown and setup based on event details outlined in the function book.
• Provide a warm welcome by greeting members and guests by name and ensuring their needs are met throughout the event.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

Education

High school diploma or equivalent

Job description

Invited in Southlake, TX seeks a Banquet Supervisor to oversee all aspects of banquet operations, ensuring smooth event execution and exceptional member and guest experiences. You will manage setup, service, and breakdown, coordinate staffing, and enforce safety and service guidelines while interacting with members and team.

Responsibilities include recruiting and developing banquet staff, delivering training, reviewing BEOs, ensuring timely service, handling post-event feedback and payments,