Banquet Operations Lead – Guest Experience & AV

Atrium Hospitality; Charlotte (NC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Health coverage

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Volunteer programs

Job summary

Atrium Hospitality’s Hilton Charlotte Airport property is seeking a banquet server to lead setup and service for events. You will ensure linens, silverware, and service flow are on point and that meals arrive smoothly.

This role requires 6 months banquet experience, a client-focused attitude, and the ability to guide a team. Certifications in food and alcohol are preferred or can be completed within 90 days.

Qualifications

• Customer service experience is required.
• Banquet food service experience (6+ months) required.
• Food and alcohol certifications or willingness to complete within 90 days.

Responsibilities

• Lead the setup and breakdown of banquet events with precision.
• Coordinate the flow of service to ensure meals are served on time.
• Guide and motivate the banquet team to deliver guest experiences.
• Handle audio-visual setup and troubleshooting as needed.
• Assist with scheduling, training, and inventory control.
• Maintain physical stamina during the shift (lifting, bending, walking, standing).

Skills

Customer service

Leadership potential

Team coordination

Multitasking

Job description

Atrium Hospitality’s Hilton Charlotte Airport property is seeking a banquet server to lead setup and service for events. You will ensure linens, silverware, and service flow are on point and that meals arrive smoothly.

This role requires 6 months banquet experience, a client-focused attitude, and the ability to guide a team. Certifications in food and alcohol are preferred or can be completed within 90 days.