Banquet Operations Lead | Events & Service Excellence

Omni Hotels & Resorts; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Assistant Director of Banquets to support the director in directing Banquet and Catering operations. The role focuses on guest service, food & beverage quality, inventory and cost controls in a luxury hotel setting.

The incumbent will assist in implementing service guidelines, monitoring staff performance and ensuring compliance with health and safety standards while maintaining exceptional guest satisfaction during events.

Qualifications

• 4 years Banquet/F&B service experience.
• Strong leadership, planning and organizational skills.
• Excellent verbal and written communication and customer service.
• Good time management and ability to coach and counsel staff.

Responsibilities

• Assist the Director in the administration of Banquet and Catering operations, including guest service, F&B quality, inventory, costs and standards.
• Develop, implement and maintain department service guidelines and standards.
• Monitor and develop staff performance; provide supervision, scheduling, counselling and recognition.

Skills

Leadership

Planning

Organizational skills

Customer service

Time management

Coaching & counseling

Flexibility

Calm under pressure

Communication

Tools

Micros

Job description

Omni Hotels & Resorts is seeking an Assistant Director of Banquets to support the director in directing Banquet and Catering operations. The role focuses on guest service, food & beverage quality, inventory and cost controls in a luxury hotel setting.

The incumbent will assist in implementing service guidelines, monitoring staff performance and ensuring compliance with health and safety standards while maintaining exceptional guest satisfaction during events.