Banquet Operations Coordinator

Socket.dev; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Marriott Hotels is seeking an entry-level banquet management professional to assist in leading the banquet staff and to personally assist in executing events to meet requirements and standards. You will help develop and direct the team to deliver consistent, high-quality service.

The role focuses on managing inventories, sanitation, guest satisfaction, and effective event execution while supporting scheduling and cost control measures for profitable banquet operations.

Qualifications

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Skills

Event coordination

Job description

Marriott Hotels is seeking an entry-level banquet management professional to assist in leading the banquet staff and to personally assist in executing events to meet requirements and standards. You will help develop and direct the team to deliver consistent, high-quality service.

The role focuses on managing inventories, sanitation, guest satisfaction, and effective event execution while supporting scheduling and cost control measures for profitable banquet operations.