Banquet Operations Lead - Events & Guest Experience

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hotel Phoenix in Atlanta seeks a Banquet Captain to supervise and coordinate all banquet functions, ensuring flawless event execution and guest satisfaction. You will lead banquet servers, bartenders, and setup crews, serving as the main liaison between the banquet team, kitchen, and event organizers during events.

Responsibilities include reviewing BEOs, pre-event briefings, space inspections, and coordinating with culinary and AV teams to deliver timely, accurate service, plus training staff

Qualifications

• Experience supervising banquet staff and event service.
• Ability to review and execute Banquet Event Orders.
• Strong communication with event planners and guests.
• Attention to cleanliness and space readiness.
• Ability to coordinate with kitchen and AV teams.
• Commitment to safety, sanitation, and alcohol service regs.

Responsibilities

• Review Banquet Event Orders (BEOs) and ensure all setups and services are completed according to specifications.
• Supervise banquet staff, including servers, bartenders, and setup crews, ensuring efficient and professional service throughout each event.
• Conduct pre-event meetings with staff to review assignments, service procedures, and event details.
• Greet and communicate with event planners, meeting organizers, and guests to ensure satisfaction and address any issues promptly.
• Inspect event spaces prior to functions to verify cleanliness, proper setup, and compliance with hotel standards.
• Coordinate with the kitchen, audio-visual, and other departments to ensure seamless event execution.
• Oversee food and beverage service, ensuring timeliness, accuracy, and guest satisfaction.
• Manage and monitor the breakdown and cleanup of banquet areas after events.
• Assist in training, coaching, and evaluating banquet staff performance.
• Ensure compliance with all safety, sanitation, and alcohol service regulations.
• Handle guest billing, gratuities, and reports as required by management.

Job description

Hotel Phoenix in Atlanta seeks a Banquet Captain to supervise and coordinate all banquet functions, ensuring flawless event execution and guest satisfaction. You will lead banquet servers, bartenders, and setup crews, serving as the main liaison between the banquet team, kitchen, and event organizers during events.

Responsibilities include reviewing BEOs, pre-event briefings, space inspections, and coordinating with culinary and AV teams to deliver timely, accurate service, plus training staff