Banquet Operations Lead — Luxury Events & Guest Experience

Hotel Phoenix; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hotel Phoenix in Atlanta seeks a dynamic Banquet Manager to lead and execute exceptional banquet and event experiences. The role oversees all banquet operations, ensuring flawless execution and a guest-first luxury experience in Centennial Yards.

The Banquet Manager will supervise Captains, Servers, Bartenders, and Housepersons, while partnering with HR and F&B leadership on staffing, training, and performance. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 3–5 years of banquet or food & beverage leadership experience in an upscale or luxury hotel environment.
• Strong understanding of banquet operations, event execution, and service standards.
• Experience with hotel systems such as Delphi, POS systems, and labor management tools preferred.
• Proven leadership capability with strong interpersonal and team development skills.

Responsibilities

• Lead the execution of all banquet functions including corporate meetings, social events, weddings, and special activations within Centennial Yards.
• Ensure events are executed per BEOs and Hotel Phoenix service standards.
• Conduct daily pre-shift meetings to align teams on service expectations and event details.
• Oversee room setup, service flow, and breakdown to ensure efficiency and quality.
• Review payroll, timekeeping, and staffing through systems such as Unifocus and ADP.

Skills

Leadership

Team Development

Communication

Problem Solving

Organizational Skills

Guest Relations

Tools

Delphi

POS Systems

Labor Management Tools

Job description

Hotel Phoenix in Atlanta seeks a dynamic Banquet Manager to lead and execute exceptional banquet and event experiences. The role oversees all banquet operations, ensuring flawless execution and a guest-first luxury experience in Centennial Yards.

The Banquet Manager will supervise Captains, Servers, Bartenders, and Housepersons, while partnering with HR and F&B leadership on staffing, training, and performance. Flexibility for evenings, weekends, and holidays is required.