Banquet Operations Supervisor

Hotel Phoenix; Atlanta (GA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Hotel Phoenix in Atlanta, GA is seeking a Banquet Captain to supervise and coordinate all banquet functions, overseeing servers, bartenders, and setup staff to ensure flawless execution and guest satisfaction.

You will work as the primary liaison between banquet staff, kitchen, and event organizers, ensuring compliance with BEOs and hotel standards while coordinating with other departments for seamless events.

Qualifications

• Review Banquet Event Orders (BEOs) and ensure setups and services meet specifications.
• Supervise banquet staff, including servers, bartenders, and setup crews, ensuring professional service.
• Conduct pre-event meetings with staff to review assignments, service procedures, and event details.
• Greet and communicate with event planners, meeting organizers, and guests to ensure satisfaction and address any issues promptly.
• Inspect event spaces prior to functions to verify cleanliness, proper setup, and compliance with hotel standards.
• Coordinate with the kitchen, audio-visual, and other departments to ensure seamless event execution.
• Oversee food and beverage service, ensuring timeliness, accuracy, and guest satisfaction.
• Manage and monitor the breakdown and cleanup of banquet areas after events.
• Assist in training, coaching, and evaluating banquet staff performance.
• Ensure compliance with all safety, sanitation, and alcohol service regulations.
• Handle guest billing, gratuities, and reports as required by management.

Responsabilités

• Review Banquet Event Orders (BEOs) and ensure all setups and services are completed according to specifications.
• Supervise banquet staff, including servers, bartenders, and setup crews, ensuring efficient and professional service throughout each event.
• Conduct pre-event meetings with staff to review assignments, service procedures, and event details.
• Greet and communicate with event planners, meeting organizers, and guests to ensure satisfaction and address any issues promptly.
• Inspect event spaces prior to functions to verify cleanliness, proper setup, and compliance with hotel standards.
• Coordinate with the kitchen, audio-visual, and other departments to ensure seamless event execution.
• Oversee food and beverage service, ensuring timeliness, accuracy, and guest satisfaction.
• Manage and monitor the breakdown and cleanup of banquet areas after events.
• Assist in training, coaching, and evaluating banquet staff performance.
• Ensure compliance with all safety, sanitation, and alcohol service regulations.
• Handle guest billing, gratuities, and reports as required by management.

Connaissances

Staff supervision

Event coordination

Guest relations

Communication

Safety compliance

Description du poste

Hotel Phoenix in Atlanta, GA is seeking a Banquet Captain to supervise and coordinate all banquet functions, overseeing servers, bartenders, and setup staff to ensure flawless execution and guest satisfaction.

You will work as the primary liaison between banquet staff, kitchen, and event organizers, ensuring compliance with BEOs and hotel standards while coordinating with other departments for seamless events.