Banquet Operations Lead

Embassy Suites by Hilton South Jordan Salt Lake City; South Jordan (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Embassy Suites by Hilton South Jordan Salt Lake City seeks a Banquet Supervisor to oversee dining services, coach staff, and support the Banquet Director in delivering exceptional guest experiences. The role emphasizes adherence to banquet standards, accurate billing, and cross-functional collaboration with culinary and service teams.

The ideal candidate will have supervisory restaurant or banquet experience, basic computer skills, and familiarity with POS systems.

Qualifications

• High School diploma or equivalent.
• Minimum two years supervisory experience in restaurant or banquet.
• Food Handlers and Tips Certification within six months of employment.
• Experience with POS system preferred.
• Basic computer skills: Word and Excel.
• Knowledge of room setups and event types.
• Interpersonal and sales-related skills.

Responsibilities

• Assist with training, scheduling, and coaching associates.
• Support Banquet director in daily operations of banquet & catering through developing a high energy, guest service focused team through leading employees in customer service and managing resources.
• Monitor guests service in meeting, conference, breaks and dining experience and take action to ensure service goals and satisfaction levels are attained.
• Support and demonstrate banquet & catering standards, ensuring that guest service is always in the forefront of the banquet operation and implementing plans to improve service levels with measurable goals and benchmarks.
• Collaborate with banquet chef to improve food expediting process for breakfast, lunch and dinner.
• Maintain a strong presence by visiting every meeting space at least once during the experience.
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and associates.
• Ensure that all food and products are consistently presented and served according to the restaurant’s and serving standards.
• Achieve company objectives in sales, service, and quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with banquet policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations.
• Continuously strives to develop staff and follow up opening & closing check lists.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Cohesive planning beverage ordering, serving inventory process.
• Maintain beverage inventory process, and avoid pilferage and waste.
• Always maintain accuracy of the billing and cash transaction process.
• Keep front of the house and back of the house areas cleaned and organized as per department standards.
• Communicate operational information to associates in a timely manner.

Skills

Supervisory

Training

Scheduling

Coaching

Guest service

POS familiarity

Word/Excel

Interpersonal skills

Sales

Education

High School or equivalent

Tools

POS system

Microsoft Word

Microsoft Excel

Job description

Embassy Suites by Hilton South Jordan Salt Lake City seeks a Banquet Supervisor to oversee dining services, coach staff, and support the Banquet Director in delivering exceptional guest experiences. The role emphasizes adherence to banquet standards, accurate billing, and cross-functional collaboration with culinary and service teams.

The ideal candidate will have supervisory restaurant or banquet experience, basic computer skills, and familiarity with POS systems.