Banquet Operations Lead - Guest Experience

StepStone Hospitality; Salt Lake City (UT); Vor Ort; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

StepStone Hospitality in Salt Lake City is seeking an enthusiastic banquet staff member to deliver exceptional guest service at events. You will help with room set-ups, food service, and post-function cleanup while maintaining StepStone hotel standards.

The role requires strong communication, the ability to lift 50 pounds, and knowledge of safety policies. You will coordinate with function leaders, supervise staff, and ensure guest satisfaction through attentive, professional service.

Qualifikationen

• Must have comprehensive knowledge of the English language.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• CPR and first aid training: required or preferred.
• Must have good mathematical and computer skills.
• Ability to timely obtain any required licenses or certificates.

Aufgaben

• Provide guests with the finest quality of service in a warm, enthusiastic manner.
• Monitor guest service level and comfort at all times.
• Know menu items, beverages, and wines to assist guests.
• Serve items using proper china, glassware, and garnishes.
• Relay compliments or complaints to management.
• Assist with room setup, food service, and cleanup for functions.
• Maintain hotel standards of food, beverage, and guest service.
• Complete supply requisitions; create and deliver bills for review.

Kenntnisse

English language

Policy adherence

Professional conduct

Communication

Work under pressure

Team supervision

Computer skills

Tools

Computer skills

Jobbeschreibung

StepStone Hospitality in Salt Lake City is seeking an enthusiastic banquet staff member to deliver exceptional guest service at events. You will help with room set-ups, food service, and post-function cleanup while maintaining StepStone hotel standards.

The role requires strong communication, the ability to lift 50 pounds, and knowledge of safety policies. You will coordinate with function leaders, supervise staff, and ensure guest satisfaction through attentive, professional service.