Banquet Operations Lead

Delta Hotels Ontario Airport; Ontario (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Delta Hotels Ontario Airport is seeking a Banquet Captain to oversee setup, service and teardown for designated functions, ensuring smooth operations and high service standards. You will supervise banquet staff, coordinate with sales and catering, manage event timelines, handle guest concerns, and ensure compliance with safety and alcohol policies in a fast-paced hotel environment.

Excellent communication, problem solving and teamwork are essential to balance guest expectations with staffing and

Qualifications

• Minimum of 1 year of experience in the hotel industry or related field.
• High School diploma or equivalent required.
• College coursework in related field advantageous.
• Supervisory experience preferred.
• Alcohol Awareness Certification required (comply with state regulations).
• Strong communication skills to convey ideas clearly.
• Ability to evaluate and make quick, accurate decisions.
• Able to handle high-pressure situations effectively.
• Demonstrates initiative, anticipating needs before they arise.
• Maintains composure and professionalism under pressure.

Responsibilities

• Maintain a friendly, service-oriented approach in all interactions with guests and staff.
• Ensure regular attendance in compliance with Aimbridge Hospitality standards, with flexibility based on hotel needs.
• Adhere to personal appearance and grooming standards, including proper uniform and name tag.
• Follow all Aimbridge Hospitality guidelines to ensure safe and efficient hotel operations.
• Comply with certification requirements, including Alcohol Awareness, Food Handler, and Safety certifications.
• Supervise and assist in the set-up of catered events, ensuring that all preparations align with the hotel's service standards.
• Act as the primary point of contact between the Sales/Catering Manager and the event’s contact person.
• Address guest complaints, issues, and accidents, and elevate to the Banquet Manager, Supervisor, or Food & Beverage Manager.

Skills

Communication skills

Decision making

High-pressure tolerance

Initiative

Listening skills

Team leadership

Education

High School diploma or equivalent

College coursework in related field

Alcohol Awareness Certification

Job description

Delta Hotels Ontario Airport is seeking a Banquet Captain to oversee setup, service and teardown for designated functions, ensuring smooth operations and high service standards. You will supervise banquet staff, coordinate with sales and catering, manage event timelines, handle guest concerns, and ensure compliance with safety and alcohol policies in a fast-paced hotel environment.

Excellent communication, problem solving and teamwork are essential to balance guest expectations with staffing and