Banquet Manager

DoubleTree - Tudor Arms; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Basic Life Insurance

AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness Plan

Hospital Indemnity

Accident Plans

401(k) Retirement Plan

Paid Time Off

Job summary

The DoubleTree Tudor Arms Hotel is seeking a Banquet Manager to lead the banquet team in delivering seamless events, from intimate gatherings to corporate functions. This hands-on leader will manage every detail of banquet operations with a passion for hospitality and a guest-first mindset.

You will oversee event execution, coordinate with culinary and other departments, manage staff schedules and setups, and ensure impeccable service while upholding Ivy Hospitality standards of excellence.

Qualifications

• High school diploma or equivalent required; hospitality or event management training preferred.
• 2–3 years of banquet or event management experience in hotels, catering, or venues.
• Strong leadership, organization, and guest-service focus.

Responsibilities

• Oversee banquet operations and ensure seamless event execution per BEOs.
• Lead, train, and motivate the banquet team to high service standards.
• Serve as primary contact for planners and clients with clear communication.
• Coordinate timelines with culinary and other departments for flawless service.
• Manage setups, staff scheduling, and equipment as per event specs.
• Oversee food/beverage service quality, timing, and presentation.
• Conduct pre-event meetings and address guest concerns promptly.
• Maintain inventory and coordinate with vendors for supplies.
• Ensure compliance with food safety, sanitation, and alcohol service rules.
• Support sales by attending planning meetings and recommending service enhancements.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Guest-first mindset

Banquet service knowledge

Team supervision

Flexibility

Education

High school diploma

Hospitality/event management training

Job description

The Banquet Manager at the DoubleTree Tudor Arms Hotel will lead the banquet team in delivering seamless events, from intimate gatherings to corporate functions. This role requires a hands‑on leader with a passion for hospitality, strong organizational skills, and the ability to manage every detail of banquet operations. Oversee event execution, ensure impeccable service, and maintain Ivy Hospitalitys standards of excellence while fostering a culture of teamwork and professionalism.

Pay Range: $50,000.00 to $60,000.00 based on experience and qualifications

Essential functions:

• Oversee all banquet operations, ensuring smooth execution of events in accordance with Banquet Event Orders (BEOs) and client expectations.
• Lead, train, and motivate the banquet team, ensuring high standards of service and professionalism.
• Act as the primary point of contact for event planners and clients, ensuring clear communication and a personalized experience.
• Monitor event timelines, coordinating with the culinary team and other departments to ensure flawless service.
• Manage banquet room setups, verifying that tables, chairs, linens, dcor, and AV equipment align with event specifications.
• Ensure that banquet staff are properly scheduled, assigned, and equipped to handle events of varying sizes.
• Oversee food and beverage service, maintaining quality, presentation, and timing standards.
• Conduct pre-event meetings with banquet staff to review event details, guest expectations, and service strategies.
• Proactively address any guest concerns or service challenges, ensuring immediate resolution.
• Maintain accurate inventory of banquet supplies, linen, and equipment, coordinating with vendors as needed.
• Enforce compliance with food safety, sanitation, and responsible alcohol service regulations.
• Assist with post-event breakdown, cleanup, and reporting, ensuring all areas are reset for upcoming functions.
• Support sales efforts by attending event planning meetings and providing recommendations for service enhancements.

Qualifications:

• Education: High school diploma or equivalent required; hospitality or event management training preferred.
• Experience: Minimum of 2-3 years of banquet or event management experience in a hotel, catering, or event venue setting.
• Strong leadership skills with experience in team supervision, training, and coaching.
• Excellent organizational and multitasking abilities, with attention to detail in event execution.
• Outstanding communication and problem-solving skills, with a guest-first mindset.
• Knowledge of banquet service styles, including plated, buffet, cocktail receptions, and action stations.
• Ability to lift up to 50 lbs, stand for extended periods, and work flexible shifts, including nights, weekends, and holidays.

Taking Care of You – Our Benefits

Health & Wellness

• - Medical
• - Dental
• - Vision
• - Flexible Spending Account (FSA)
• - Health Savings Account (HSA)

Financial Security & Peace of Mind

• - Basic Life Insurance & AD&D
• - Voluntary Life Insurance
• - Voluntary Short-Term Disability
• - Voluntary Long-Term Disability
• - Critical Illness, Hospital Indemnity & Accident Plans
• - Pet Insurance
• - 401(k) Retirement Plan

Time to Recharge

• - Paid Time Off (PTO), available as its accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.