Banquet Manager

Four Seasons Hotels and Resorts; Brookside (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Employee travel program

Staff meals

Uniforms dry cleaning

Inclusive work environment

Job summary

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Banquet Manager to lead all banquet operations for pre-opening and ongoing events, ensuring seamless planning and personalized guest experiences.

The role calls for a university degree in Hospitality Management with at least 3 years of banquet leadership in a luxury setting, fluency in Spanish and English, and strong knowledge of SOPs, BEOs, and beverage controls.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Food and Beverage Management, Event Management or related field.
• Minimum of 3 years' banquet leadership in luxury hospitality or high-volume events.
• Strong knowledge of banquet service, event setup, BEOs, staffing and beverage controls.
• Proven ability to lead large teams and manage multiple simultaneous events.
• Fluency in Spanish and English is required; experience with Opera/POS/event software is preferred.

Responsibilities

• Lead all banquet operations from setup to post-event follow-up.
• Develop SOPs, select equipment, and design event spaces during pre-opening.
• Recruit, onboard, train, and coach the Banquet team to a high standard.
• Review BEOs and event details to ensure precise timing and service.
• Conduct pre-event meetings to assign responsibilities and timelines.
• Collaborate with Conference Services, Catering, Culinary, Stewarding, and Engineering.
• Maintain a strong leadership presence during events, ensuring guest satisfaction.
• Build relationships with organizers and guests, handling changes promptly.

Skills

Banquet leadership

Team leadership

Event management

Spanish-English fluency

Education

Hospitality management degree

Tools

Opera

POS systems

Event-management software

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Banquet Manager to join our pre-opening team. Reporting to the Director of Food and Beverage, this position will lead all banquet operations, ensuring the seamless planning and execution of meetings, weddings, social celebrations and special events while delivering highly personalized service and memorable guest experiences.

What You Will Do

• Lead all aspects of banquet operations, from event setup and pre-service preparation through execution, breakdown and post-event follow-up.
• Participate in pre-opening activities, including development of standard operating procedures, selection and organization of operating equipment, setup of event spaces and simulation of banquet experiences.
• Recruit, onboard, train, schedule, coach and develop the Banquet team, fostering a culture of excellence, teamwork, accountability and genuine care.
• Review Banquet Event Orders and function details to ensure a complete understanding of timing, setup, menus, beverage service, audiovisual requirements and special guest requests.
• Conduct pre-event meetings and daily briefings to communicate responsibilities, service sequences and important event details to the team.
• Collaborate closely with Conference Services, Catering Sales, Culinary, Stewarding, Engineering and other departments to ensure flawless event execution.
• Maintain a visible leadership presence during events, anticipating guest needs and ensuring service is delivered with precision, warmth and professionalism.
• Build relationships with event organizers, hosts and guests and respond promptly to requests, changes or concerns.
• Ensure banquet rooms and outdoor event spaces are set according to approved floor plans, service standards, safety requirements and guest expectations.
• Coordinate staffing and work assignments according to event requirements, business levels and established productivity guidelines.
• Maintain accurate inventories and ensure the proper care, storage and control of banquet furniture, china, glassware, silverware, linens, audiovisual equipment and operating supplies.
• Monitor departmental labor, beverage controls, equipment costs, expenses and opportunities to increase banquet revenue without compromising service quality.
• Ensure compliance with food-safety, responsible beverage-service, occupational health and safety, sanitation and fire-life-safety requirements.
• Review event results, guest feedback and operational challenges and implement improvements for future functions.
• Support resort-wide events, VIP experiences, residential functions and other Food and Beverage operations as required.

What You Bring

• University degree or diploma in Hospitality Management, Food and Beverage Management, Event Management or a related field; equivalent professional experience will also be considered.
• A minimum of three years of banquet leadership experience within a luxury hotel, resort, convention or high-volume events environment.
• Strong knowledge of banquet service, event setup, Banquet Event Orders, staffing, beverage controls, operating equipment and food-safety standards.
• Proven ability to lead large teams, manage multiple simultaneous events and remain organized and composed in a fast-paced environment.
• Fluency in Spanish and English is required. Experience with Opera, a point-of-sale system and event-management or catering software is preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

Schedule & Hours

• This is a full-time position.
• The successful candidate must be flexible to work early mornings, days, evenings, late nights, weekends and public holidays based on the event calendar and operational needs.
• Scheduled days and hours will vary depending on meetings, weddings, social events and other resort functions.

Work Authorization

Candidates must be legally eligible to work in the Dominican Republic.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is committed to providing an inclusive workplace in which all individuals are treated with dignity and respect. Employment decisions are based on qualifications, experience and business requirements, without discrimination on any basis protected by applicable law.