Banquet Houseperson

Embassy Suites by Hilton Cleveland Rockside; Independence Township (OH); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hilton room rates discount

Uniforms provided

Job summary

Embassy Suites by Hilton Cleveland Rockside is seeking banquet personnel to maintain storage areas, set up and break down meeting rooms, and ensure guest spaces stay presentable. The role involves substantial physical activity, moving tables, chairs, and equipment as required for events.

Ideal candidates have basic knowledge of food and beverage service, good English communication, and adherence to safety standards. Uniforms are provided and discounted hotel stays are offered as benefits.

Qualifications

• Basic knowledge of food and beverage preparations, service standards and guest relations.
• Knowledge of table settings and service ware used in meeting rooms.
• Basic English to understand inquiries and convey simple instructions.
• Ability to follow product labelling instructions for safety.

Responsibilities

• Keep storage rooms organized and stocked.
• Set up meeting rooms as specified, moving tables, chairs, and equipment up to 80 lbs.
• Break down rooms after events and return items to storage.
• Provide clean glasses and water in meeting rooms and maintain cleaning schedule.
• Follow safety procedures and company policies; assist other banquet staff as needed.

Skills

Food & beverage knowledge

Service etiquette

English communication

Safety awareness

Job description

Job Duties:

Keeping storage rooms maintained and organized.

Maintaining back hall: breakdown dirty dishes and bring to dish room.

Pickup linen and put away.

Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms.

Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.

Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.

Supply and replenish meeting rooms with clean glasses and fresh water.

Communicate with supervisor throughout shift to be aware of the work.

Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.

Perform other duties as requested, such as cleaning up unexpected spills, or special guest requests.

Adheres to all company policies and procedures.

Follows safety and security procedures and rules.

Perform any related duties as requested by supervisor/manager.

Assists other Banquet Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.).

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Ability to comprehend and apply written product labelling instructions to enable the safe application of products and processes within the hotel.

Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and breaks down.

Benefits:

• Hilton discounted room rates at all Hilton properties around the world
• Uniforms provided

Schedule:

• AM/PM Shift Availability
• Weekends and Holidays required

EOE/M/F/D/V

Source: Hospitality Online