Banquet Houseperson

Nia Hotel; Menlo Park (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Nia Hotel in Menlo Park, CA is seeking a banquet setup associate to prepare meeting rooms according to banquet event orders, transport staging, tables, and chairs, and ensure layouts meet guest expectations.

You will breakdown rooms, maintain a clean and presentable space, handle guest requests, follow safety rules, and work varied shifts including holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Responsibilities

• Set up meeting rooms according to banquet event orders.
• Transport and position heavy items safely with equipment.
• Break down rooms and return items to storage.
• Maintain cleaning schedule for rooms and ballrooms.
• Respond to guest requests and assist with information requests.
• Handle guest complaints or seek supervisor assistance.
• Follow safety procedures and wear PPE per MSDS/OSHA.
• Perform other duties as requested by management.

Skills

Customer service

Teamwork

Safety awareness

Education

High School diploma or equivalent

Job description

Description

• Set up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary, seek assistance from supervisor.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Focus

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.