Banquet & Events Manager — Lead Guest Experience (Relocation)

Riverside-Casino-; Cedar Falls (IA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Riverside Casino in Cedar Falls, IA seeks a Banquet Manager to lead front-of-house operations and develop the Banquet team of Supervisors, Captains, Servers and House Persons. You will ensure high service quality, guest satisfaction, and efficient event execution.

Essential duties include budgeting, scheduling and payroll for FOH, maintaining sanitation and safety standards, obtaining licenses, and coordinating events to meet guest expectations. ServSafe certification is required or obtainable.

Qualifications

• Must have ServSafe certification or be able to obtain.
• Associate's degree (A. A.) or equivalent; 3-4 years related experience and/or training, or equivalent combination of education and experience.
• Extensive Banquet knowledge is preferred.
• Excellent interpersonal and communication skills.
• Strong organization and multi-tasking abilities.

Responsibilities

• Lead day-to-day front-of-house operations for the Banquet Department.
• Manage and develop Banquet Supervisors, Captains, Servers and House Persons.
• Ensure service standards, quality, and guest satisfaction across events.
• Oversee budgeting and cost-related expenditures for FOH; manage scheduling and payroll.
• Ensure compliance with Iowa health, internal controls and government regulations; obtain required licenses.
• Hire and develop FOH staff; conduct periodic evaluations and training plans.
• Set and meet goals within asset and financial constraints.
• Coordinate setup and presentation of food and beverage for events.

Skills

Interpersonal skills

Communication skills

Organization skills

Team leadership

Forecasting

Multi-tasking

Education

ServSafe certification

Associate's degree (A. A.) or equivalent

Job description

Riverside Casino in Cedar Falls, IA seeks a Banquet Manager to lead front-of-house operations and develop the Banquet team of Supervisors, Captains, Servers and House Persons. You will ensure high service quality, guest satisfaction, and efficient event execution.

Essential duties include budgeting, scheduling and payroll for FOH, maintaining sanitation and safety standards, obtaining licenses, and coordinating events to meet guest expectations. ServSafe certification is required or obtainable.