Banquet/Event Manager

Riverside-Casino-; Des Moines (IA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Riverside-Casino- in Des Moines, IA seeks a Banquet Manager to lead front-of-house operations for the Banquet Department, ensuring top-notch service, quality and guest satisfaction.

You will manage a team of Banquet Supervisors, Captains, Servers and House Persons, supervise scheduling, payroll, budgeting and compliance with health and government rules, and drive staff development.

Qualifications

• ServSafe certification or equivalent required or ability to obtain.
• Associate's degree (A. A.) or equivalent with 3-4 years related experience.
• Extensive banquet knowledge is a plus.
• Excellent interpersonal and communication skills are required.
• Ability to multi-task, plan and forecast effectively.
• Willingness to lead banquet FOH teams and manage budgets.

Responsibilities

• Oversee day-to-day front-of-house operations for the Banquet Department.
• Lead a team of Banquet Supervisors, Captains, Servers and House Persons.
• Ensure service quality, consistency and guest satisfaction for banquets.
• Manage scheduling and payroll for FOH; meet forecast and financial goals.
• Ensure compliance with Iowa health regulations and company controls.
• Hire, develop and evaluate banquet FOH staff; maintain inventory and setup.

Skills

ServSafe certified

Interpersonal skills

Communication skills

Leadership

Budgeting/Forecasting

Multi-tasking

Scheduling & payroll

Team development

Education

Associate's degree (A. A.) or equivalent

Job description

Remarkable guest service is a must! The Banquet Manager must provide excellent food and beverage services while engaging and anticipating guests needs in a friendly professional manner. Primary responsibilities include the day to day front of house operations for the Banquet Department confirming product and service quality, consistency and team member development on all levels. Additionally, The Banquet Manager is required to lead a team of Banquet Supervisors, Captains, Servers and House Persons ensuring the objectives of the banquet event are consistent, efficient and meet the guest’s requirements for each banquet function. Previous management experience in food and beverage and/or banquets is a plus. Smile, Engage and have Fun!

Essential Functions

• Well organized and able to manage several functions, projects and events simultaneously.
• Responsible for all department operational quality aspects.
• Responsible for maintaining and implementations of service standards for the department.
• Responsible for cost related expenditures (budgeting) for the FOH department.
• Responsible for scheduling and payroll for the FOH. Including meeting forecast and expected financial goals.
• Responsible for ensuring the FOH department meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments
• Responsible for hiring and development of all levels of the banquet FOH team
• Responsible for periodic team member evaluations and further development strategies.
• Exhibits leadership skills and practices in managing time, staff and resources for efficient operation
• Ability to setup food and beverage in an appealing manner and assist in service
• Exhibits skills necessary to interact effectively w/ guests from diverse cultural and socioeconomic backgrounds
• Will be available to work varied and/or irregular hours, including weekends
• Assists in maintaining cleanliness, care and inventories of work and storage areas with regard to equipment and furnishings
• Performs other duties as assigned.

Required

• ServSafe certified or equivalent required or ability to obtain.
• Associate's degree (A. A.) or equivalent; 3-4 years related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills the ability to multi-task planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.
• Ability to efficiently lead teams through multiple levels of room setup and service.
• Ability to set and meet goals timely within both asset and financial requirements
• Ability to adapt in the moment and allocate resources effectively to the benefit of the organization and Guest.

Schedule: Full-Time to include: Days, Nights, Weekends, Holidays

Salary: $65,000-$75,000 (including average tips and commission)

Relocation assistance available.