Banquet & Events Lead – Guest Experience Champion

Grand Casino Mille Lacs; Onamia (MN); Presencial; USD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Supplemental insurances

Parental leave

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Descripción de la vacante

Grand Casino Mille Lacs seeks a Banquet Supervisor to ensure maximum guest service and satisfaction at Banquet and Amphitheater events. You will prepare and execute functions per Banquet Event Orders, oversee setup, and supervise staff.

You will lead pre-shift meetings, collaborate with the Event Manager, assist with staffing, training, and performance feedback, enforce budget and inventory controls, handle cash, and ensure compliance with health, liquor, safety regulations.

Formación

• Effective verbal and written communicator.
• Guest and Associate service focused.
• Trustworthy partner to team members.
• Openness to collaborate with others at all levels to deliver service.
• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

Responsabilidades

• Work from Banquet Event Order preparing and executing functions to the specifications of Guests.
• Listen to, evaluate, and assure control of Guest grievances and settle them without delay.
• Ensure banquet and/or event facilities are set up properly and food and beverage service meet Guests’ needs.
• Conducts pre-shift meetings with Banquet Team, to ensure all Associates are in proper uniform and knowledgeable of the Banquet Event Order details.
• Communicate regularly with the Event Manager notifying them of information affecting the department.
• Assist Event Manager in maintaining adequate staffing levels by interviewing, hiring, scheduling, training, evaluating, counseling, suspending, and separating Associates as needed.
• Accountable for the job performance of all Associates and provide feedback to aid development.
• Maximize cost effectiveness by ensuring compliance with budget, labor, and revenue benchmarks.
• Maintain procedures for cash handling and variances; prepare Banquet Checks and daily re-cap records.
• Comply with health, liquor, and safety regulations; ensure cleanliness of Banquet service areas, meeting rooms and public spaces.
• Maintain inventory control; organize storage areas and ensure supplies are on hand.
• Verify Banquet Event Order items (linens, silver, china, glass, floor plan, special instructions, menu) are available.
• Inspect facilities and report maintenance/safety needs; follow up on actions.
• Set up and execute all off-site and outdoor events.
• Additional duties as assigned.

Conocimientos

Guest service

Verbal communication

Team leadership

Staff scheduling

Budget controls

Inventory management

Cash handling

Regulatory compliance

Descripción del empleo

Grand Casino Mille Lacs seeks a Banquet Supervisor to ensure maximum guest service and satisfaction at Banquet and Amphitheater events. You will prepare and execute functions per Banquet Event Orders, oversee setup, and supervise staff.

You will lead pre-shift meetings, collaborate with the Event Manager, assist with staffing, training, and performance feedback, enforce budget and inventory controls, handle cash, and ensure compliance with health, liquor, safety regulations.