Banquet & Events Lead — Guest Experience

Mille Lacs Corporate Ventures; Onamia (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Birthday gifts

Anniversary gifts

Parental leave

Job summary

Mille Lacs Corporate Ventures in Minnesota is seeking a Banquet Supervisor to ensure guest satisfaction through high-quality food and beverage service at events and amphitheater venues.

You will lead banquet staff, coordinate with the Event Manager, monitor staffing, budgets, and schedules, and uphold health, safety, and gaming regulations while delivering exceptional guest experiences. This role requires strong communication, teamwork, and a commitment to inclusivity.

Qualifications

• Effective verbal and written communicator.
• Guest and Associate service focused.
• Trustworthy partner to team members.
• Openness to collaborate with others at all levels to deliver service.

Responsibilities

• Prepare and execute functions per Banquet Event Order.
• Address guest grievances promptly and professionally.
• Ensure banquet facilities and service meet guest needs.
• Lead pre-shift meetings with the Banquet Team.
• Coordinate with Event Manager on staffing and scheduling.
• Maintain staffing levels, training, and coaching as needed.
• Monitor budget, labor, and revenue benchmarks.
• Handle cash and maintain daily re-cap records.
• Maintain inventory control and liquor ordering.
• Inspect facilities and coordinate maintenance as needed.

Skills

Verbal communication

Written communication

Guest service

Team collaboration

Supervisory experience

Job description

Mille Lacs Corporate Ventures in Minnesota is seeking a Banquet Supervisor to ensure guest satisfaction through high-quality food and beverage service at events and amphitheater venues.

You will lead banquet staff, coordinate with the Event Manager, monitor staffing, budgets, and schedules, and uphold health, safety, and gaming regulations while delivering exceptional guest experiences. This role requires strong communication, teamwork, and a commitment to inclusivity.