Events Captain Events Part-Time Swings $20 - $30/hr

Grand Casino Mille Lacs & Hinckley; Onamia (MN); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Grand Casino Mille Lacs & Hinckley is seeking a Banquet Supervisor to ensure exemplary guest service and event execution for banquets and amphitheater events. You will manage setup, staffing, and service details in line with banquet orders while maintaining budget and safety standards.

You will lead a team, coordinate with the Event Manager, and monitor guest satisfaction, safety, and regulatory compliance across on-site and off-site events.

Qualifikationen

• Excellent verbal and written communication skills.
• Guest- and associate-service oriented.
• Ability to collaborate across levels.
• Mille Lacs Band traditions awareness encouraged.

Aufgaben

• Prepare and execute functions from Banquet Event Order to guests' specifications.
• Listen to and resolve guest grievances promptly.
• Ensure banquet/event facilities are set up properly and service meets guests' needs.
• Conduct pre-shift meetings with Banquet Team.
• Communicate with Event Manager; provide input to management.

Kenntnisse

Verbal communication

Written communication

Guest service orientation

Team collaboration

Trustworthy

Adaptability

Jobbeschreibung

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Opportunity

Ensuring maximum Guest service and satisfaction as it relates to Banquet and Amphitheater events, through the production and service, in all its phases, of quality food and beverage, in accordance with all operational policies and procedures and gaming regulations.

What You Get To Do

• Work from Banquet Event Order preparing and executing functions to the specifications of Guests.
• Listen to, evaluate, and assure control of Guest grievances and settle them without delay.
• Ensure banquet and/or event facilities are set up properly and food and beverage service meet Guests’ needs.
• Conducts pre-shift meetings with Banquet Team, to ensure all Associates are in proper uniform and thoroughly knowledgeable of the details contained in the Banquet Event Order.
• Communicate regularly with the Event Manager notifying them of information that directly relates to or affects the department. Provide input to management concerning operational deficiencies and areas in need of attention.
• Assist Event Manager in maintaining adequate staffing levels in the department, by interviewing, hiring, and scheduling, training, evaluating, counseling, suspending, and separating Associates as business needs dictate.
• Accountable for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
• Maximize cost effectiveness within the department by ensuring compliance with established budget, labor, and revenue benchmarks.
• Maintain proper procedures for cash handling and variances.
• Prepare Banquet Checks and maintains written records on daily re-cap form.
• Comply with all food and beverage health, liquor, and safety regulations; as well as all federal, state, and local applicable laws. Ensure cleanliness of Banquet service areas, meeting room and public spaces.
• Maintain an effective system of inventory control; ensures storage areas are well organized and adequate supplies are on hand.
• Maintain liquor control and ordering for the venue.
• Verify all items specified in the Banquet Event Order (linens, silver, china, glass, floor plan, special instructions, menu, etc.) are available and ready to use.
• Routinely inspect facilities and notifies the appropriate department of any maintenance, repair and/or safety needs; follows up to ensure matters have been appropriately handled.
• Set up and execution of all off site and outdoor events.
• Additional duties as assigned and necessary for changing business needs.

Must haves

• Effective verbal and written communicator.
• Guest and Associate service focused.
• Trustworthy partner to team members.
• Openness to collaborate with others at all levels to deliver service.

What We Look For In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Bartending experience – preferred but will train.
• Two (2) years front-of-the-house Food and Beverage experience.
• Banquet Service experience preferred.
• Three (3) years supervisory experience.
• Alcohol Awareness training within two (2) months.
• Must be able to secure license from Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.