Banquet Event Attendant: Guest Experience & Service

Defoor Hospitality Group; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Defoor Hospitality Group is seeking a Banquet Server to set up banquet/meeting rooms, serve food and beverages, and ensure guest satisfaction at events.

You will assist with event setup and breakdown, greet guests, monitor service, clear dishes, and maintain safety and cleanliness while adhering to uniform and professional standards. Experience in fast-paced event environments and ability to lift up to 50 pounds are valued; alcohol service certification and TABC card required.

Qualifications

• Courteous and attentive to guests.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work as part of a team and follow instructions.
• Flexibility to work shifts, including early mornings, late nights, weekends, and holidays.
• Alcohol Server Permit is required to serve alcohol at event functions with alcoholic beverages present.

Responsibilities

• Assist with all event set-up prior to event start time as needed, such as dressing and setting tables, checking for cleanliness of chairs, carpet, linens, and all items on tables.
• Assist with event closing, including setting up and packing away tables, tablecloths, decorations and place settings, and buffets.
• Greet guests as they enter the event and help them to find their seats if necessary.
• See to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Set up chafing pans for buffet or serves plated meals from tray.
• Return to table periodically to make sure all needs are met.
• Circulate the room with trays of appetizers and beverages.
• Conduct table touches and table bussing throughout event as necessary.
• Remove dirty dishes and linen as needed.
• Empty, clean and refill items as your side work duties describe.
• Direct guests to necessary services and features.
• Support other staff to ensure guest satisfaction.
• Adhere to safety and quality regulations.
• Dress in appropriate event staff uniform at all times, while also maintaining professional appearance.
• Certified in Serving Alcohol with Care training and has a valid TABC card.
• Knowledge of fire alarm system and evacuation procedures.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Quickly respond to all guest requests.

Skills

Guest service

Communication

Teamwork

Flexibility

Alcohol service

Professional appearance

Job description

Defoor Hospitality Group is seeking a Banquet Server to set up banquet/meeting rooms, serve food and beverages, and ensure guest satisfaction at events.

You will assist with event setup and breakdown, greet guests, monitor service, clear dishes, and maintain safety and cleanliness while adhering to uniform and professional standards. Experience in fast-paced event environments and ability to lift up to 50 pounds are valued; alcohol service certification and TABC card required.