Banquet Captain - On Call

Kana Hotel Group; Duluth, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Kana Hotel Group is seeking a meticulous banquet captain to supervise all banquet events. You will manage staff schedules, ensure smooth operations, and prioritize guest comfort and safety.

Success requires strong leadership, multitasking, and the ability to stay calm under pressure while coordinating with kitchen and service teams. This role entails long hours and weekend shifts, with emphasis on high service quality.

Qualifications

• High school diploma or GED required.
• Hospitality degree or related field preferred.
• Minimum of 3 years of experience as banquet captain or similar role.
• Strong leadership and staff-management abilities.
• Excellent time management and multitasking skills.
• Strong written and verbal communication abilities.
• Excellent customer service skills even in stressful situations.
• Physically fit and able to stand for long periods and lift/move furniture.

Responsibilities

• Welcome guests upon arrival and assist with seating arrangements.
• Assist managers with planning event layouts and logistics.
• Prepare work schedules and complete documentation.
• Set up and manage staff shifts and timetables.
• Supervise placement of tables, chairs, cutlery, and centerpieces.
• Provide staff training on customer service and etiquette.
• Manage event setup and run floor, coordinating with kitchen and service staff.
• Monitor inventory of supplies, equipment, and furniture.
• Attend to guests' requests, questions, and complaints.
• Keep venue clean and safe, ensuring compliance with safety regulations.

Skills

Leadership

Time management

Multitasking

Communication

Customer service

Stamina

Education

High school diploma or GED

Hospitality degree preferred

Job description

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

We are seeking a meticulous banquet captain to supervise and manage all banquet events for our company. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests.

To be a successful banquet captain, you should have strong leadership skills and be able to manage multiple streams of information. Ultimately, a top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Primary Responsibilities

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Preparing work schedules and completing documentation in a timely manner.
• Setting up and managing staff shifts and timetables.
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

Requirements

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 3 years experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.