Banquet Captain

Settlers Hospitality Group; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

Settlers Hospitality Group is looking for a banquet captain to assist in supervising banquet events and manage the food and beverage team. The ideal candidate will have 1-2 years of experience, strong leadership and communication skills, and a high school diploma or GED. Responsibilities include managing staff training, coordinating dining reservations, and ensuring customer satisfaction.

Success in this role demands proactive problem-solving and the ability to handle last-minute requests while maintaining high standards for service and compliance with regulations.

Qualifications

• 1-2 years of progressive and relevant experience preferred.
• Ability to maintain composure under stress.
• Strong decision-making and problem-solving capabilities.

Responsibilities

• Train banquet staff and respond to customer complaints.
• Ensure events run smoothly with proper team management.
• Check room setup and address customer concerns.

Skills

Leadership skills

Communication skills

Customer service

Organization skills

Problem-solving skills

Education

High school diploma or GED

Job description

Description

The banquet captain assists with the supervision of all aspects of a banquet or an event. They are responsible for training and evaluating the banquet employees. Aside from assisting with the orchestration activities among different departments, banquet captains make sure that customers have a satisfying dining experience. This is a multi-property position.

Duties

The following are the duties of a banquet captain: assists with the planning and carries out details for banquets; trains banquet staff; arranges dining reservations; responds to complaints regarding food or service; monitors the work of the employees of an event they are captaining.

Knowledge and Skills Requirements

The ideal candidate possesses integrity and strong decision making. They pay attention to details and engage in proactive problem-solving. Having a clean and neat appearance is crucial. Captains must also have excellent communication skills.

Key Responsibilities

• Execute duties well so each event runs smoothly
• Managing your food and beverage team
• Briefing staff and checking the room set-up before the event
• Ensuring the room is turned around, ready for the next even
• Executing well so each event runs smoothly
• Managing your food and beverage team
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Briefing staff and checking the room set-up before the event
• Ensures compliance with all applicable federal and state laws and all company policies
• Ensuring the room is turned around, ready for the next event
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Addresses customer concerns and issues
• Performs other duties as assigned

Qualifications

• Strong leadership skills to motivate and manage your team
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• A can-do attitude
• A cool head to deal with last minute requests and problems
• One to two years of progressive and relevant experience
• High school diploma or GED required