Banquet Captain

The Sagamore Resort; Bolton Landing (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary Parking

Complimentary Meals for every shift

25% Discount in Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

The Sagamore Resort in Bolton Landing, NY is seeking a Banquet Captain to lead event service and ensure seamless guest experiences. This role requires coordinating with the Banquet Manager, Supervisors, and event staff, overseeing setup, timing, and communication across kitchen and service teams.

We offer competitive hourly pay, benefits for qualified status, and employee perks including complimentary meals, parking, and resort discounts. Weekend and holiday availability is required.

Qualifications

• High School Diploma/GED is a plus but not required.
• Must be able to read and communicate in English.
• Weekend and holiday availability required.
• Previous Banquet Captain experience preferred.

Responsibilities

• Adhere to all property standards, policies and procedures.
• Coordinate with Banquet Manager to plan events and relay clear instructions to staff.
• Ensure proper setup, food service timing, and guest satisfaction.
• Oversee table settings, service equipment, and sanitation for events.
• Maintain communication with kitchen and service teams to reflect BEO details.
• Lead event staff, conduct trainings, and handle on-shift assignments.

Skills

Guest service

Team leadership

English communication

Organization

Education

High School diploma / GED

Job description

We are looking to add a Banquet Captain to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

Hourly Rate

$26.00

Benefits

• Health Insurance for qualified status
• Dental Insurance for qualified status
• Vision Insurance for qualified status
• Life Insurance for qualified status
• 401(k)
• Complimentary Associate Parking
• Complimentary Meals for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPAL
• Friends and Family Discount

Responsibilities

• Adhering to all property standards, polices and procedures
• Performing all guest contact in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
• Marinating a cooperative team-like attitude in working with Supervisors and fellow employees to help achieve a wonderful experience for our guests.
• Attend BEO meetings, as necessary, and discuss a plan of action with the Banquet Manager for all events.
• Attends daily meetings with Banquet Manager to receive event assignments and discuss logistics.
• Ensures all functions are posted correctly outside the Banquet meeting room.
• Maintains constant contact with the Banquet Chef to ensure effective communication between food production and food service. Gives exact count of how many guests are present and advise of any service timing changes or alterations.
• Inspects the Banquet room for assigned functions, making sure that all details reflect the BEO.
• Check temperature, lighting and general cleanliness of event room.
• Meets with Servers, Bartender and event staff to provide instructions and post daily side work.
• Inspects table place-setting, table linen, chinaware and silverware for correct placement and conditions to ensure that all is clean, undamaged and attractive.
• Responsible for proper setting of of buffet tables and other food service tables.
• Supervises the handling, storage and security of all Banquet service equipment.
• Sees that all scheduled events take place on time and according to BEO.
• Makes contact with the host in charge of event to introduce him/herself and coordinate all final details of the event.
• Informs Banquet Manager of any repairs needed related to service equipment.
• Participates in Banquet staff training sessions with Manager.
• Promptly and accurately performs any special assignments made by Banquet Manager.

Qualifications

• High School Diploma/GED a plus but not required
• Previous Banquet Captain experience required
• Must be able to read and communicate in English to ensure guest satisfaction
• Must have AM & PM work availability
• Must be able to work weekends and holidays
• Previous guest service experience required.
• Ability to work cohesively with co-workers as part of a team
• Must be able to stand and exert fast-paced mobility for entire shift.
• Able to work quickly without compromising quality.
• Excellent organizational skills and attention to detail.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.