Banquet Captain

MARGARITAVILLE RESORT CAPE COD; Massachusetts; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career development

Supportive team environment

Robust employee benefits

Job summary

MARGARITAVILLE RESORT CAPE COD is looking for a Banquet Captain to manage banquet operations and ensure exceptional guest experiences. This role involves leading a team of banquet servers, coordinating event logistics, and addressing any guest concerns. Candidates should possess strong leadership and communication skills, with experience in hospitality. The position offers a competitive salary, benefits, and opportunities for career development within a supportive team environment.

Qualifications

• Proven experience in banquet operations or a similar hospitality role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in managing guest concerns effectively.
• Flexibility to work varying shifts.

Responsibilities

• Coordinate and oversee all aspects of banquet service.
• Lead, train, and supervise a team of banquet servers.
• Collaborate with event planning to meet client requirements.
• Ensure compliance with health and safety regulations.
• Address guest concerns promptly and professionally.
• Assist in managing inventory and supplies.
• Conduct pre-event meetings with the team.
• Continuously evaluate and improve banquet processes.

Skills

Leadership skills

Communication abilities

Organizational skills

Customer service orientation

Job description

Job Title: Banquet Captain

We are seeking a dynamic and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for managing banquet operations and ensuring our guests have an exceptional experience during their events. This role requires attention to detail, strong leadership skills, and a passion for customer service.

Responsibilities

• Coordinate and oversee all aspects of banquet service, including setup, execution, and breakdown of events.
• Lead, train, and supervise a team of banquet servers, bartenders, and support staff to ensure smooth operation and excellent service delivery.
• Collaborate with the event planning team to understand client requirements and ensure they are met or exceeded.
• Ensure compliance with health and safety regulations and maintain a clean and organized banquet area.
• Address any guest concerns or issues promptly and professionally to ensure complete satisfaction.
• Assist in managing inventory, ordering supplies, and maintaining equipment in good working condition.
• Conduct pre-event meetings with the team to communicate event details, expectations, and responsibilities.
• Continuously evaluate and improve banquet processes to enhance efficiency and guest experience.

Qualifications

• Proven experience in banquet operations or a similar hospitality role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and composed in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in managing and resolving guest concerns effectively.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Food safety certification or willingness to obtain one is preferred.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career development and advancement.
• A supportive and collaborative team environment.
• Robust employee benefits.

If you are a motivated and enthusiastic individual with a passion for delivering exceptional guest experiences, we encourage you to apply for the Banquet Captain position and become part of our dedicated hospitality team.