Banquet Captain: Lead Guest Experience & Events

Hei Hotels Inc.; Tampa (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free meals

Free parking

Room discounts

401(k) with matching

Job summary

HEI Hotels and Resorts in Tampa, FL is seeking a Banquet Captain to lead the banquet team during events, ensuring flawless service and guest satisfaction on-site at the Westin Tampa Harbour Island. You will coordinate setup, timing, and service with catering staff in line with BEO requirements.

The role is full-time with expectations to manage multiple banquet functions, supervise staff, and deliver exceptional guest experiences in a fast-paced environment at a HEI property in downtown Tampa.

Qualifications

• Hotel experience preferred.
• Strong communication to coordinate with management and guests.
• Ability to manage time constraints and deadlines.
• Excellent verbal and written communication.

Responsibilities

• Lead Banquet team in serving guests during banquet functions to ensure a positive guest experience.
• Check BEOs and room setup to ensure directions are followed and areas are neat.
• Coordinate with banquet staff for setups, changes and time schedules.
• Operate as a banquet server: setting up, greeting, serving, and breaking down.
• Inspect banquet areas after functions and ensure equipment is returned and clean.
• Recap banquet checks and coordinate with Night Audit.

Skills

Hotel experience

Communication skills

Time management

Verbal and written communication

Guest service

Job description

HEI Hotels and Resorts in Tampa, FL is seeking a Banquet Captain to lead the banquet team during events, ensuring flawless service and guest satisfaction on-site at the Westin Tampa Harbour Island. You will coordinate setup, timing, and service with catering staff in line with BEO requirements.

The role is full-time with expectations to manage multiple banquet functions, supervise staff, and deliver exceptional guest experiences in a fast-paced environment at a HEI property in downtown Tampa.