Banquet Captain: Elite Event Leader

Red Wing Brands of America; Red Wing (MN); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Health Savings Account (HSA) / Flexing

Life and disability insurance

Paid time off and holidays

401(k) match

Employee discounts

Well-being benefits: EAP, financial-pl

Well-being coaching

Résumé du poste

The St. James Hotel in Red Wing, MN invites a dedicated Banquet Captain to lead banquet servers, bartenders, and house personnel, ensuring flawless event execution and exceptional guest service.

As department head in the absence of management, you will enforce policies, coach staff, and coordinate with multiple departments to deliver high-quality catering experiences while maintaining safety and compliance standards.

Qualifications

• Associate degree or equivalent with 6 months to 1 year of related experience in a premier banquet and conference facility.
• Proficient in Word, Excel, Outlook, and Internet applications.
• Excellent verbal, written, and communication skills.
• Strong critical thinking, problem-solving, and prioritization skills.
• Ability to follow instructions in written, oral, or diagram form.

Responsabilités

• Execute and supervise the duties of banquet servers, bartenders, and house personnel.
• Ensure staff effectiveness through effective communication, coaching, counseling, and performance appraisal.
• Enforce systems, policies, and procedures, providing educational and development opportunities.
• Act as the department head in the manager's absence, representing the hotel to clients, guests, and vendors.
• Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
• Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
• Master and utilize Point of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
• Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
• Comply with all Health Code guidelines to ensure safe handling of consumables.
• Coordinate activities with all departments to provide efficient and timely services.

Connaissances

MS Word

Excel

Outlook

Internet applications

Verbal communication

Written communication

Critical thinking

Problem solving

Prioritization

Follow instructions

Formation

AA degree or equivalent

Outils

Point of Sale (POS)

Inventory Management systems

Sales & Catering systems

Description du poste

The St. James Hotel in Red Wing, MN invites a dedicated Banquet Captain to lead banquet servers, bartenders, and house personnel, ensuring flawless event execution and exceptional guest service.

As department head in the absence of management, you will enforce policies, coach staff, and coordinate with multiple departments to deliver high-quality catering experiences while maintaining safety and compliance standards.