St. James Hotel - Event Captain Full-time

Red Wing Shoe Company; Red Wing (MN); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Health savings and flexible spending

Life and disability insurance

Paid time off and holidays

401(k) match

Employee discounts

Well-being benefits

Descripción de la vacante

The St. James Hotel seeks a dedicated Banquet Captain to organize and supervise banquet staff, ensuring flawless events and exceptional guest service at the historic property in Red Wing, MN.

The role is full-time with an hourly pay range of $18.94 to $24.62, contingent on qualifications, and a comprehensive benefits package including medical, dental, vision, 401(k) match, paid time off, and employee discounts.

Formación

• Associate’s degree (A.A.) or equivalent with 6 months to 1 year of related banquet facility experience.
• Proficient in Word, Excel, Outlook; strong verbal and written communication.
• Excellent attention to detail and interpersonal skills; strong problem-solving.

Responsabilidades

• Execute and supervise the duties of banquet servers, bartenders, and house personnel.
• Ensure staff effectiveness through coaching, counseling, and performance appraisal.
• Act as department head in the manager’s absence, representing the hotel to clients.
• Investigate and resolve service complaints to maintain guest satisfaction.
• Coordinate activities with all departments to provide efficient services.

Conocimientos

Excellent verbal communication

Written communication

Attention to detail

Interpersonal skills

Critical thinking

Problem-solving

Prioritization

Ability to follow instructions

Educación

Associate degree (A.A.) or equivalent

Herramientas

Word

Excel

Outlook

Internet applications

Descripción del empleo

St. James Hotel - Event Captain Full-time

• Full-time

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $18.94 - $24.62 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

We are seeking a dedicated and experienced Banquet Captain to join our team at the prestigious St. James Hotel. The successful candidate will be responsible for organizing and assisting in the supervision of banquet servers, bartenders, and house personnel to ensure all banquet events are executed smoothly and provide exceptional guest service, ensuring 100% satisfaction.

Key Responsibilities:

• Execute and supervise the duties of banquet servers, bartenders, and house personnel.
• Ensure staff effectiveness through effective communication, coaching, counseling, and performance appraisal.
• Enforce systems, policies, and procedures, providing educational and development opportunities.
• Act as the department head in the manager’s absence, representing the hotel to clients, guests, and vendors.
• Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
• Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
• Master and utilizePoint of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
• Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
• Comply with all Health Code guidelines to ensure safe handling of consumables.
• Coordinate activities with all departments to provide efficient and timely services.

Associate’s degree (A.A.) or equivalent from a two-year college or technical school and 6months to one year of related experience/training in a premier banquet and conference facility, or an equivalent combination of education and experience.

• Proficient in Word, Excel, Outlook, and Internet applications.
• Excellent verbal, written, and communication skills, with strong attention to detail and interpersonal relationships.
• Strong critical thinking, problem-solving, and prioritization skills.
• Ability to follow instructions in written, oral, or diagram form.

Preferred Qualifications:

• Previous supervisory experience.
• Experience with Point of Sale, Inventory Management, and Sales & Catering systems.

Why Join Us:

• Be part of a historic and prestigious establishment.
• Engage in a dynamic and rewarding work environment.

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)