Banquet Captain

The Club at Longview; Waxhaw (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

The Club at Longview seeks a Banquet Captain responsible for supervising banquet staff and coordinating food and beverage services for events. This role involves planning and ensuring quality standards in service, while also managing guest relations and facilitating smooth operations during functions.

Qualifications

• Experience in supervising banquet staff and events.
• Ability to uphold health and safety standards.
• Strong interpersonal skills for client and team interaction.

Responsibilities

• Supervise banquet staff and coordinate all food and beverage services.
• Plan and facilitate functions, delegating responsibilities to banquet staff.
• Ensure quality of food and presentation meets brand standards.

Skills

Customer Relation Skills

Teamwork

Communication

Job description

BANQUET CAPTAIN

LOCATION: The Club at Longview

DEPARTMENT: Food & Beverage

SUPERVISES: Banquet Servers

REPORTS TO: Food & Beverage Manager

The following reflects basic service standards and job description for a Banquet Captain at The Club at Longview

Aims & Objectives:

• Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department
• Supervise the daily operation of banquet events, ensuring all brand standards of food and beverage is being provided
• Coordinates preparations for upcoming banquets and events
• Set the example of service behaviors to all banquet personnel while meeting or exceeding brand standards

Duties and Responsibilities:

• Act as a direct liaison between the client contact and the banquet staff.
• Plan, organize, and facilitate functions, delegating appropriate responsibilities to banquet staff, including the coordination of upcoming events.
• Work with the Food & Beverage Manager and Executive Chef to ensure the quality of food and presentation meets or exceeds approved brand standards.
• Serve as a bridge of communication between line-level team members, guests, and management.
• Provide excellent guest recovery regarding guest complaints and communicate any of these issues to management on duty.
• Oversee all aspects of assigned banquet function activities and ensure all events are completely set and ready 15 minutes prior to event start time.
• Check all banquet rooms for proper setup based on the Banquet Event Orders.
• Display great customer relation skills and take initiative to greet guests in a friendly manner.
• Willing to work flexible schedules and varied shifts depending upon BEOs.
• Supervise and train staff on proper setup/breakdown procedures.
• Take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment.
• Attend any training or meetings held as requested by management.
• Attend weekly BEO meetings and pass down necessary changes/information to banquet staff as requested.
• Be aware and uphold health and safety standards.
• Report any workplace conditions, personnel interaction or incidents that have, or would, negatively affect the workplace environment to management.
• Perform other duties as required by management.