Banquet Captain

DOUBLETREE BY HILTON ROCHESTER; Ridgeland (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

DOUBLETREE BY HILTON ROCHESTER is seeking a Banquet Captain to direct the banquet staff and ensure flawless service for all functions at the hotel in Rochester, NY. The role involves supervising table setup, coordinating with kitchen and service teams, and ensuring compliance with health and safety regulations.

Responsibilities include managing function room preparations, communicating with staff and guest hosts, and handling billing and post-event summaries.

Qualifications

• Must have basic knowledge of food and beverage preparation and service standards.
• Knowledge of guest relations and etiquette.
• Knowledge of appropriate table settings and service ware.
• Knowledge of applicable health and safety regulations.
• Proficiency in English reading and communication.
• Basic mathematical skills.
• Ability to lift up to 50 lbs.
• Ability to set realistic goals and maintain grooming standards.

Responsibilities

• Directs the banquet staff in servicing all banquet activities.
• Supervise the setup of function rooms per event order specifications.
• Coordinate with kitchen, service, beverage, convention services and engineering to ensure timely execution.
• Supervise cleanup and storage of equipment.
• Enter billing information in the Delphi system and prepare daily summaries.

Skills

Food & Beverage basics

Service standards

Guest relations

Table settings

Health & safety

English language

Math skills

Lift up to 50 lbs

Goal setting

Grooming standards

Job description

Job Summary:

Directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

Essential Functions:

• Ensure that all functions are correctly posted on door cards.
• Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up.
• Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality service and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervise clean-up of function room and proper breakdown and storage of equipment.
• Entering billing information into Delphi system in order to generate a final guest check. Prepare daily summary sheet and submits to Front Desk with all completed banquet checks.
• Check staff attendance according to schedules, adjust and reassign server stations as necessary in order to provide quality service during functions.

Other Duties:

• Regular attendance in conformance with the standards, which may be established by the business from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with hotelrules and regulations for the safe and efficient operation of hotel facilities.
• Employees who violate Hotel rules and regulations will be subject o to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Attends meetings such as B.E.O meeting. Department meeting etc.
• Order supplies and linens for functions from Purchasing and Housekeeping departments
• Separates, posts and distributes event order sheets
• Assists servers with the execution of events according to the event order and hotel quality standards

Specific Job Knowledge, Skills, and Abilities

The individual must posses the following knowledge, skills and abilities and be able to explain and demonstrate that her or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

• Must have basic knowledge of food and beverage preparation, service standards,
• guest relations and etiquette
• Knowledge of the appropriate table settings, service ware.
• Knowledge of all applicable federal, state and local health and safety regulations
• Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees
• Basic mathematical skills
• Ability to grasp, lift, carry or transport up to 50 lbs.
• Ability to set realistic goals and standards
• Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available.)

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $16.00 and $18.00 per hour dependent on experience.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.