Banquet Captain

21c Museum Hotel Cincinnati; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

21c Museum Hotel Cincinnati is seeking a Banquet Captain to oversee all banquet functions. The role includes ensuring high standards of service while providing a memorable dining experience for guests.

The ideal candidate will have prior experience in food and beverage, excellent communication skills, and a positive attitude. Responsibilities include staff training, event setup, and direct guest interaction.

Qualifications

• Minimum one year of prior experience in food and beverage preferred.
• Must have prior guest service training.
• Strong written and verbal communication skills required.
• Experience working with POS systems recommended.

Responsibilities

• Oversee all aspects of a banquet function from setup to breakdown.
• Assist with hiring, development, scheduling, and training of banquet staff.
• Ensure a high level of service for guests.
• Communicate between the client and the banquet team.

Skills

Prior experience in food and beverage

Guest service training

Knowledge of proper food handling

Strong written/verbal communication skills

Positive attitude/personality

Interpersonal skills

Proper food safety training and certification

Experience with computers (MS Office/Google)

Familiarity with basic cooking skills

Tools

POS systems (Micros)

Job description

Job Description

The Banquet Captain will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Captain is responsible for maintaining high standards of guest service and ensures that each guest has a positive experience from start to finish.

FLSA Status

Non-Exempt

Job Responsibilities

• Assist with hiring, development, scheduling and training of banquet staff
• Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
• Provide a two-way communication between the client and the banquets team
• Properly handle daily cash deposits
• Create a service first work environment
• Ensure that every dish presented is of the highest quality
• Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
• Assign service-related tasks to servers
• Bus tables and assist with processing dirty dishes if necessary
• Anticipate supply needs for each event (China, glass, silver, equipment, etc)
• Ensure dining and buffet tables are properly prepared for service
• Communicate to staff if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside
• Performing basic cleaning tasks as needed
• Fill in for absent staff as needed
• Greet all guests warmly
• Adhere to grooming and appearance standards consistently
• Understand and communicate products and services available at the Hotel
• Follow all company safety and security policies and procedures

Job Qualifications

• One year of prior experience in food and beverage preferred
• Prior guest service training
• Knowledge of proper food handling
• Strong written / verbal communication skills
• Positive, upbeat attitude / personality
• Interpersonal skills and the ability to work well with co-workers and the public
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google) / POS systems (Micros)
• Must have some familiarity of basic cooking skills

Physical Requirements

• Standing/walking for extended periods
• Lifting (25-50 lbs)
• Carrying trays, bending, reaching
• Working in fast-paced environments

Equal Opportunity Employment Statement

The Company is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We will provide reasonable accommodation for qualified individuals with disabilities during the application and employment process.