Full Time Year-Round Banquet Captain

Cliff House Maine; Maine; On-site; USD 10,000 - 15,000; Full time

Job summary

Cliff House Maine is seeking a Banquet Captain to lead the banquet team across all functions, elevating luxury service and mentoring supervisors and staff. The role bridges execution and management, ensuring consistency and guest moments of magic at every event.

The position requires strong leadership, guest focus, and the ability to manage multiple events with attention to billing accuracy and flawless service. English fluency and POS knowledge are essential.

Qualifications

• Must be a people person with flexible schedule and a passion for guest service.
• Ability to multi-task while maintaining accuracy and luxury service standards.
• Experience leading banquet staff and coordinating with culinary and planning teams.

Responsibilities

• Oversee multiple events and complex banquet programs simultaneously.
• Lead scheduling, staffing strategies, and labor efficiency.
• Coordinate with banquet leadership and culinary teams for event execution.
• Conduct preshift meetings and ensure team preparedness.
• Mentor servers, bartenders, and other staff to maintain luxury standards.
• Ensure accurate billing, consumption, and event reports.
• Identify operational gaps and implement real-time solutions.
• Serve as point of contact for service challenges or guest concerns.
• Uphold professionalism, urgency, and accountability across the team.
• Maintain English communication and POS system proficiency.

Skills

Leadership

Staff mentoring

Communication skills

Multitasking

English fluency

POS knowledge

Tools

POS system

Job description

Job Summary

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for leading the Banquet team on all banquet functions, including set-up, service, and breakdown. You will use the freedom to go beyond to turn guest interactions into moments of magic.

The Banquet Captain is a leadership role responsible for elevating service standards, mentoring supervisors and staff, and supporting operation excellence across all banquet functions. This position bridges execution and management, ensuring consistency, accountability, and a luxury level guest experience

$9.00 per hour + grat pull

• Oversee multiple events or complex programs simultaneously
• Support scheduling, staffing strategy, and labor efficiency
• Partner with banquet leadership on daily operations, priorities and execution strategy
• Conduct preshift meetings and ensure team preparedness across all positons
• Mentor and develop team members including supervisors, servers, bartenders and housemen
• Lead daily walkthroughs to ensure all event spaces meet luxury expectations
• Ensure accuracy of billing, consumption, and event reports
• Identify operational gaps and implement solutions in real time
• Person of contact for service challenges or guest concerns
• Collaborate with culinary and planning team for event execution

• Sets the tone for the team with professionalism, urgency, and accountability
• Develop team members through coaching and real time feedback
• Operates with a “big picture” mindset while still execution details
• Holds the team to elevated luxury service standards consistently
• Assist in training programs, onboarding and ongoing team development
• Drive accountability for BEO Accuracy and execution, Billing and consumption alignment, Service standards and presentations
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• Knowledge ofPOS

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.