Banquet Manager

Crescent Hotels & Resorts; Houston (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dedicated Banquet Supervisor to oversee event service and staff coordination in Houston. You will manage setup, quality control, and guest satisfaction for a variety of functions.

Responsibilities include supervising function room setup, communicating with kitchen and service teams, and ensuring compliance with safety standards and corporate guidelines. Equal opportunity employer.

Job description

ESSENTIAL JOB FUNCTIONS:

• 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• 2. Supervise the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
• 3. Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• 4. Maintain inventory of all banquet equipment and ensure and OS+E and FF+E are the appropriate conditions to reflect our guest service and brand expectations. Any replacement orders discussed with the Team must be supported by an inventory in most cases.
• 5. Supervise clean-up of function room and proper breakdown and storage of equipment.
• 6. Enter billing information into point of sale/automated sales system to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.
• 7. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, to provide quality service during functions.
• 8. Management casual labor efficiently in accordance with our quality. Appearance and skills required standards.
• 9. Communicate both verbally and in writing to provide clear directions to staff.
• 10. Comply with attendance rules and be available to work on a regular basis.
• 11. Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.