Banquet Captain

Tandem Hospitality Group; Fort Smith (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Tandem Hospitality Group in Fort Smith, AR seeks a Banquet Captain to oversee all aspects of banquet functions from setup to breakdown, serving as the main contact for meeting planners and hosts to ensure a memorable guest experience.

This role requires leading banquet staff, maintaining service quality, and coordinating between client and team. A minimum of one year in food & beverage and strong communication skills are needed, with familiarity in POS systems and basic cooking.

Qualifications

• One year of prior experience in food and beverage preferred.
• Prior guest service training.
• Knowledge of proper food handling.
• Strong written / verbal communication skills.
• Positive, upbeat attitude / personality.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros)
• Must have some familiarity of basic cooking skills

Responsibilities

• Oversee banquet set-up to break-down and act as the contact for meeting planners/hosts.
• Maintain high guest service standards to ensure a positive dining experience.
• Coordinate communication between client and banquet team.
• Assist with staff hiring, development, scheduling and training.
• Ensure cleanliness and proper setup of dining areas and service stations.
• Supervise service flow and assign tasks to servers.
• Monitor food quality and safe handling practices.
• Manage daily cash deposits and POS transactions as needed.
• Open and pour wine at tableside when required.
• Fill in for absent staff and greet guests warmly.
• Adhere to grooming and appearance standards and hotel policies.
• Understand and communicate hotel products and services to guests.

Skills

Customer service

Communication

Team leadership

Cash handling

Food safety

Hospitality

Multitasking

Micros POS

MS Office/Google

Education

Food safety certification

Tools

Micros POS

MS Office/Google

Job description

Job Description

The Banquet Captain will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Captain is responsible for maintaining high standards of guest service and ensures that each and every guest has a positive experience from start to finish.

Job Responsibilities

• Assist with hiring, development, scheduling and training of banquet staff
• Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
• Provide a two-way communication between the client and the banquets team
• Properly handle daily cash deposits
• Create a service first work environment
• Ensure that every dish presented is of the highest quality
• Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
• Assign service-related tasks to servers
• Bus tables and assist with processing dirty dishes if necessary
• Anticipate supply needs for each event (China, glass, silver, equipment, etc)
• Ensure dining and buffet tables are properly prepared for service
• Communicate to staff if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside
• Performing basic cleaning tasks as neededFill in for absent staff as needed
• Greet all guests warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understand and communicate products and services available at the Hotel
• Follow all company safety and security policies and procedures

Job Requirements

• One year of prior experience food and beverage preferred.
• Prior guest service training.
• Knowledge of proper food handling.
• Strong written / verbal communication skills.
• Positive, upbeat attitude / personality.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros)
• Must have some familiarity of basic cooking skills