Beverage Supervisor

Rivers Casino; Des Plaines, Northern (IL, KY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Insurance benefits

401K plan

Daily meals

Paid time off

Shuttle service

Free parking

Tuition reimbursement

Volunteer opportunities

Team member discounts

Job summary

Rivers Casino Des Plaines is hiring a Beverage Shift Supervisor to oversee bartenders, bar porters and cocktail servers, ensuring duties are executed per policy and guests are served promptly and professionally.

You will lead the team to deliver superior service, train new staff, manage staffing levels, and maintain sanitation and regulatory compliance across river casino beverage outlets.

Qualifications

• Outstanding interpersonal communication to interface with guests, supervisors and team members.
• 3–5 years in hospitality, beverage operations, or gaming; 1+ year supervising.
• Certifications in ServSafe and Responsible Alcohol Training within 120 days.
• Knowledge of beer, wine and spirits and industry trends.
• Proficient with computers and MS Office.
• Able to convey safety data sheets to team members.
• Cooperative, helpful, friendly nature; able to fulfill pre-employment/licensing.
• Flexibility to work shifts, including holidays/weekends; able to walk/stand for long periods.

Responsibilities

• Supervise bartenders, bar porters, and cocktail servers during a shift.
• Ensure guests are served promptly, professionally, and courteously.
• Lead team and enforce policies; train and update staff on changes.
• Maintain communication between shifts and with other departments.
• Adjust staffing to meet beverage outlet needs and monitor business levels.
• Assist trainers with onboarding and support team members as needed.
• Communicate promotions, events, and services to the team.
• Maintain high sanitation standards and comply with health regulations.
• Ensure proper inventory of materials and products.
• Perform other duties as assigned.

Skills

Interpersonal skills

Supervisory experience

Hospitality knowledge

Microsoft Office

Education

ServSafe Certification

Tools

Microsoft Office

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

• Responsible for supervising the activities of all bartenders, bar porters, and cocktail servers during a shift, ensuring all functional job duties are performed according to established company policies.
• Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests and leads his/her team members to deliver superior service to our guests.
• Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
• Maintains thorough communication between shifts.
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
• Properly and thoroughly completes all administrative responsibilities required in his/her role.
• Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
• Maintains sufficient materials and products in the work location.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Performs all other duties as assigned.

Job Requirements:

• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Three to five years’ experience in the hospitality field, preferably in beverage operations and/or gaming, with at least 1 year supervisory experience or equivalent training.
• Must have successfully completed and maintain certification in “ServSafe”(Food Sanitation Management) and Responsible Alcohol Training within 120 days of employment.
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
• Must be able to use a computer and fluent in Microsoft Office applications.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must possess a cooperative, helpful, and friendly nature.
• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
• Frequent walking, standing, kneeling, twisting, reaching, bending, & lifting.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.