Bankruptcy Operations Lead | Team Oversight & Training

Newrez LLC - Servicing; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Employer 401k match

Parental leave

Adoption assistance

Tuition reimbursement

Mortgage loan program

Emergency fund

Volunteer time off

Matching gifts

Job summary

Newrez LLC - Servicing in Tempe, AZ is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers and ensure efficient performance of processes, timelines, and metrics. You will oversee training, policy development, reporting, and personnel management while collaborating with other departments and outside counsel.

A Bachelor's degree and 6+ years in bankruptcy or mortgage service, plus 1–2 years of management, are preferred.

Qualifications

• Bachelor's degree preferred.
• 6+ years of bankruptcy or mortgage service experience.
• 1–2 years of management experience.
• Strong analytical, organizational, communication and research abilities.
• Ability to multitask and work both independently and in a team.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training of new hires on all systems of record, investor guidelines and industry standards.
• Identify areas for process improvement and help implement new processes as necessary.
• Training of team on new processes as implemented.
• Use reporting to manage the team and makes changes to reporting, as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Bankruptcy point of contact for other departments and attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Must be able to make business decisions based on likelihood of recovery versus liability risks.

Skills

Analytical skills

Organizational skills

Communication

Research skills

Multitasking

Team player

Education

Bachelor's degree, preferred

Job description

Newrez LLC - Servicing in Tempe, AZ is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers and ensure efficient performance of processes, timelines, and metrics. You will oversee training, policy development, reporting, and personnel management while collaborating with other departments and outside counsel.

A Bachelor's degree and 6+ years in bankruptcy or mortgage service, plus 1–2 years of management, are preferred.