Banking Training & Enablement Specialist I

First Financial Bank; Cincinnati (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

First Financial Bank is seeking an Learning & Development Specialist to assist with preparing and facilitating training courses for retail associates. You will develop SME-level expertise in learning areas and support class logistics, ensuring engaging and effective delivery.

The role emphasizes collaboration across the team, coaching, and the design of impactful training materials while staying compliant with banking guidelines.

Qualifications

• 1-3 years’ experience in retail banking or training/facilitator field.
• Ability to facilitate and present in group settings.
• Strong computer skills to include MS Word, Excel, and PowerPoint.
• Strong project management skills.
• Strong understanding of Adult Learning.

Responsibilities

• Assist with the preparation and facilitation of associate learning courses in the classroom, certification hubs, and individually as needed.
• Develop subject matter expertise (SME) in one or more learning areas.
• Assist with class logistics: start time, end time, breaks, lunch, pre- and post-class hours.
• Support fellow specialists and retail associates.
• Coach and provide feedback on sales, service, and operational soundness.
• Deliver learning that engages, motivates participation, and ensures understanding of topics.
• Collaborate with team to improve learning programs and presentations, including tech adjustments and materials.
• Partner with Instructional Designers to develop material supporting company roles and procedures.
• Gather information from SMEs to develop content for training and development.

Skills

Retail banking

Group facilitation

MS Word

Excel

PowerPoint

Project management

Adult learning

Interpersonal skills

Verbal/written skills

Time management

Learn new content

Learn new software

Job description

First Financial Bank is seeking an Learning & Development Specialist to assist with preparing and facilitating training courses for retail associates. You will develop SME-level expertise in learning areas and support class logistics, ensuring engaging and effective delivery.

The role emphasizes collaboration across the team, coaching, and the design of impactful training materials while staying compliant with banking guidelines.