Banking Team Lead & Customer Experience Supervisor

Green Belt Bank & Trust; Iowa Falls (IA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Green Belt Bank & Trust seeks a skilled Universal Banker I Supervisor in Iowa Falls to lead the department, coach staff, and ensure accurate processing of customer transactions. The role emphasizes customer-centric service, supervisory duties, and compliance with bank policies.

You will oversee daily operations, balance cash flows, and promote bank products while maintaining confidentiality and high service standards in a busy branch environment.

Qualifikationen

• A High School Diploma required
• Banking and computer industry education a plus
• Supervisory experience a plus

Aufgaben

• Lead the Universal Banker I department and mentor staff to foster a customer-centric culture.
• Oversee day-to-day operational functions, including time clock adjustments, PTO and sick time requests, and staff scheduling.
• Prepare and administer semi-annual and annual evaluations for the department and direct reports.
• Monitor security and ensure compliance with internal controls and policies.
• Balance vaults, ATMs, and cash drawers; verify teller system accuracy and cash handling processes.
• Promote and cross-sell bank products and services to customers.
• Assist customers with deposits, withdrawals, and transaction accuracy using teller systems.
• Open new lock boxes and manage supplies; handle customer inquiries and problems with accounts.
• Participate in community activities and support other duties as assigned.

Kenntnisse

Relationship Building

Initiative

Integrity

Team Player

Creativity

Active Listening

Change Agility

Results Orientation

Composure

Conflict Management

Ausbildung

High School Diploma

Banking/Computer industry education a plus

Jobbeschreibung

Green Belt Bank & Trust seeks a skilled Universal Banker I Supervisor in Iowa Falls to lead the department, coach staff, and ensure accurate processing of customer transactions. The role emphasizes customer-centric service, supervisory duties, and compliance with bank policies.

You will oversee daily operations, balance cash flows, and promote bank products while maintaining confidentiality and high service standards in a busy branch environment.